Assistant Operations Manager

0 years

0 Lacs

Posted:7 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Assistant Manager/Manager


Job Description:

Manager


Shift

  • Client Handling

    :
  • Act as primary contact for client communication.
  • Ensure SLA, TAT, and quality targets are met.
  • Share performance reports and updates regularly.
  • Team Management

    :
  • Supervise and guide the calling team during US shift.
  • Monitor performance, ensure productivity, and drive improvements.
  • Conduct team huddles, feedback sessions, and manage roster.
  • Operations Oversight

    :
  • Ensure smooth process execution and issue resolution.
  • Maintain process documentation and SOP adherence.
  • Quality & Compliance

    :
  • Ensure call quality and compliance with client/company policies.
  • Coordinate with QA for audits and corrective actions.
  • Reporting & Analytics

    :
  • Track daily metrics and share dashboards with key stakeholders.
  • Use insights to improve performance and efficiency.


naresh.arya@rsystems.com

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