Assistant Operations Manager

International BPO

Location:

Salary:

Work Mode:

About the Role:

Assistant Manager – Operations (Customer Service)

Requirements:

• Overall Experience:

  Minimum 7 years in the BPO industry (

  mandatory

  ).

• AM Ops Experience:

  Minimum 1 year as

  Assistant Manager – Operations in Customer Service

  in the

  current role

  without any gap (

  mandatory

  ).

• Team Management:

  Must have handled

  large teams / high headcount

  directly.

• Domain Advantage:

  Prior experience in

  e-commerce customer service (International process)

  will be a strong plus.

• Language Skills:

  Fluency in

  English and Hindi

  is mandatory.

• Work Mode:

  Work from Office (WFO).

Key Responsibilities:

• Oversee day-to-day

  international customer service operations

  ensuring SLA adherence.
• Lead, coach, and motivate large teams to meet performance targets.
  
• Analyze operational metrics and implement process improvements.
  
• Ensure compliance with client expectations and BPO standards.
  
• Drive customer satisfaction and operational excellence.
  

Desired Candidate Profile:

• Strong leadership & people management skills.
  
• Proven ability to manage

  large international customer service teams

  .
• Experience in

  e-commerce processes

  is highly preferred.
• Excellent problem-solving, communication, and stakeholder management.
  

How to Apply:

pranoti.gupte@shiningstarsglobal.in

Important Note:

This is an urgent requirement for an International BPO – apply immediately and call us directly for faster processing!