Assistant Manager - Warehouse Operations

Job Overview The role focuses on coordinating between inbound, outbound, and inventory teams to ensure smooth operations, adherence to processes, and achievement of key performance indicators (KPIs). It also involves close collaboration with internal teams and external vendors to optimize operational efficiency and customer satisfaction. Key Responsibilities Operational Coordination: Coordinate between inbound, outbound, and inventory teams to resolve operational issues and ensure effective team performance. Cross-functional Collaboration: Work closely with customer care, business analysts (BAs) or other third-party vendors, demand planning, sourcing, quality, packaging, and other teams to achieve KPIs. Monitoring & Reporting: Track MIS and KPIs, taking corrective actions when targets are not met. Inventory Management: Responsible for overall inventory accuracy, process adherence, and 5S standards at the site. Process Improvement: Lead initiatives for process improvement, cost savings, and productivity enhancement. Customer Management: Improve customer satisfaction and manage relationships to enhance the customer satisfaction index. Cost Management: Monitor operating costs and ensure they stay within defined limits. Audits & Compliance: Conduct regular process audits and ensure compliance with legal and statutory norms. Team Development: Train team members adequately to ensure competency. Service Level Assessment: Assess SLA (Service Level Agreement) performance and address gaps. Deliverables Achieve fast fill rates according to targets. Align internal business processes to achieve revenue and service level targets. Control and resolve discrepancies. Implement and maintain 5S, Kaizen, and Lean practices. Ensure inventory accuracy, including Stock-to-Dock and Dock-to-Stock processes. Systems & Tools Essential: MS Office, SAP (or equivalent ERP) Additional Knowledge: SAP MM Module (Materials Management) SAP SD Module (Sales & Distribution) Microsoft Access Power BI