Job Title : Cost Accountant Location : Jaipur Position Type : Full-Time Job Summary: We are seeking a detail-oriented and experienced Cost Accountant to join our finance team. The ideal candidate will be responsible for performing cost analysis, maintaining cost records, and ensuring the accuracy of cost data in order to support business decisions. The Cost Accountant will play a vital role in budgeting, financial planning, and cost control within the organization. Key Responsibilities: Cost Analysis : Conduct regular cost analysis for different business segments and suggest measures for cost optimization. Cost Reporting : Prepare and present cost reports, variance analysis, and profitability reports to management for decision-making. Budgeting : Assist in the preparation of budgets and monitor actual costs against the budgeted figures. Inventory Management : Analyze inventory costs, and monitor material and product cost fluctuations to ensure accurate inventory valuation. Product Pricing : Work closely with the product and sales teams to provide input on product pricing strategies based on cost data. Cost Control : Recommend strategies to control costs by identifying areas where waste can be reduced or eliminated. Cost Auditing : Perform cost audits, ensuring the accuracy of financial records and compliance with company policies. Reporting : Provide monthly, quarterly, and yearly reports to support financial analysis and forecasting. Collaboration : Collaborate with the finance, procurement, production, and sales teams to ensure the accuracy and consistency of cost data. Qualifications: Bachelor’s degree in Accounting, Finance, or related field. Minimum 3-5 years of experience in cost accounting, financial analysis, or related roles. Strong knowledge of cost accounting principles, financial reporting standards, and budgeting processes. Proficient in accounting software and advanced Microsoft Excel skills. Strong analytical skills and attention to detail. Excellent communication skills with the ability to explain financial concepts to non-financial team members. Ability to work independently and collaboratively in a fast-paced environment. Experience with manufacturing or inventory-based industries is preferred. Key Skills: Cost Accounting Financial Reporting Budgeting and Forecasting Cost Control and Optimization Inventory Management Analytical Thinking Communication and Collaboration Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Ability to commute/relocate: Sitapura, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current CTC Expected CTC Notice Period Experience: Cost Analysis: 1 year (Required) Work Location: In person Application Deadline: 22/05/2025 Expected Start Date: 01/06/2025

Company Description Voylla, founded in 2013, is India's largest fashion jewelry destination with a strong online presence and over 250 retail stores across the country. Voylla offers high-quality jewelry at affordable prices and draws inspiration from traditional art and crafts to create contemporary accessories for all. The team comprises professionals from prestigious institutes and extensive experience in technology, retail, and operations. Role Description This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, online support, customer service, and technical support. Qualifications Customer Support and Customer Service skills Online Support and Technical Support skills Experience in addressing customer queries and issues Strong problem-solving and communication skills Ability to work effectively in a team environment Previous experience in a customer support role is a plus Bachelor's degree in a relevant field Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current CTC Expected CTC Voylla office is located at Sitapura, Jaipur. Are you comfortable working from this location. Experience: Customer support: 1 year (Preferred) Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 10/07/2025

Company Description Voylla, founded in 2013, is India's largest fashion jewelry destination with a strong online presence and over 250 retail stores across the country. Voylla offers high-quality jewelry at affordable prices and draws inspiration from traditional art and crafts to create contemporary accessories for all. The team comprises professionals from prestigious institutes and extensive experience in technology, retail, and operations. Role Description This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, online support, customer service, and technical support. Qualifications Customer Support and Customer Service skills Online Support and Technical Support skills Experience in addressing customer queries and issues Strong problem-solving and communication skills Ability to work effectively in a team environment Previous experience in a customer support role is a plus Bachelor's degree in a relevant field Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current CTC Expected CTC Voylla office is located at Sitapura, Jaipur. Are you comfortable working from this location. Experience: Customer support: 1 year (Preferred) Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 10/07/2025

Job Title Team Lead – Customer Support (Voylla) Profile Overview As the Customer Support Team Lead at Voylla, you’ll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You’ll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metrics—such as CSAT, response time, resolution rate—and deliver actionable insights. • Escalated Issue Resolution Take ownership of complex customer complaints, ensuring prompt, empathetic, and professional outcomes. Return & Exchange Management Oversee the end-to-end returns/exchange process), coordinate with logistics/warehouse, and ensure seamless customer satisfaction. Training & Development Develop & deliver training sessions to elevate team capabilities in product knowledge, communication, and CRM usage. Process Improvement Identify and optimize workflows—such as ticket routing, self-service content, or returns policy—to elevate efficiency and customer experience. Cross-functional Collaboration Work closely with Product, Quality, and Warehouse teams to ensure quick issue resolution and rollout of service improvements. Reporting & Documentation Generate regular reports on performance, escalations, returns, and resolutions. Maintain up-to-date knowledge-base articles and SOPs. Skills & Qualifications Leadership & Management Proven ability to lead, coach, and inspire a customer support team. Customer Service Strong grasp of support operations, escalations, and quality standards. Communication Excellent verbal & written English—must be empathetic, clear, and persuasive with customers. Analytical & Data-driven Comfortable extracting insights from data—CSAT, ticket volume, resolution trends. Conflict Resolution Calm under pressure, adept at resolving escalations tactfully. Tools Proficiency Familiarity with CRM systems and Microsoft Office Suite. Organizational Skills Strong scheduling, prioritization, and multitasking abilities in a fast-paced retail environment. Training & Coaching Experience designing and delivering training and providing regular performance feedback. Educational Background Bachelor’s degree – ideally in Business, Communication, or related field. Experience 2–3 years in customer support, including at least 1 year in a leadership role. What a Typical Day Looks Like Morning huddle to review KPIs (ticket count, backlog, CSAT) and assign priorities. Monitor escalations, intervene when needed. • Conduct one-on-ones or coaching sessions with team members. Analyze daily performance—identify trends or training needs. Lead cross-department syncs on escalations or process issues. Oversee returns/exchange queue, resolve pending issues. Update knowledgebase; refine SOPs. Review and finalize scheduling and shifts. Why Join Voylla? Voylla stands at the forefront of fashion jewelry in India—offering innovative designs with fast logistics and excellent customer support. As Team Lead, you’ll shape how our customers connect with our brand, drive continuous service excellence, and have a measurable impact on customer loyalty. Job Types: Full-time, Permanent Pay: ₹32,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Application Question(s): Current CTC Expected CTC Voylla is located at Sitapura, Jaipur. Are you comfortable working from this location. Education: Secondary(10th Pass) (Required) Experience: Customer support: 1 year (Required) Work Location: In person

Job Title Customer Support Executive – Chat & Email Company Overview Voylla is India’s leading fashion-jewelry brand, known for blending traditional inspirations with affordable, stylish designs. With 250+ stores nationwide and a growing digital presence, we’re committed to delivering an exceptional customer experience. Role Summary As a key member of our customer support team, you’ll interact with customers via chat and email—resolving queries related to orders, products, shipping, returns, and accounts. Fluency in written English is compulsory , as is the ability to maintain consistency and clarity across all communications. Key Responsibilities Live Chat & Email Management : Deliver timely and accurate responses across chat and email channels. Issue Resolution & Escalation : Troubleshoot concerns independently and escalate complex issues to the appropriate teams. CRM Documentation : Log and categorize all interactions and updates in the CRM system. (adzuna.in) Product & Policy Familiarity : Stay updated on Voylla’s product range, promotions, policies, and system procedures. (ambitionbox.com) Collaboration : Liaise with retail, product, logistics, and tech teams to resolve issues and optimize customer experience. Quality & Compliance : Uphold professional tone, confidentiality, and brand standards across all communications. Performance Tracking : Meet KPIs such as response time, resolution rate, customer satisfaction (CSAT), and first-contact resolution. Qualifications & Skills Mandatory Excellent written English : Strong grammar, clarity, and tone suitability for professional chat and email interactions. Education: Graduate in any discipline. 0–3 years of experience in chat/email customer support (e-commerce, BPO, or retail preferred). Proficient use of CRM/chat platforms and Microsoft Office. Strong problem-solving, multitasking, attention to detail, and empathy skills. What You’ll Gain Frontline customer-facing role with one of India’s fastest-growing jewelry brands. Scope to influence enhancements in product, messaging, and customer processes. Exposure to collaborative operations across various teams, with clear career progression paths. Additional Details Reporting To : Customer Support Manager or Team Lead. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Application Question(s): Current CTC Expected CTC Voylla is located at Sitapura, Jaipur. Are yo comfortable working from this location. How many Years of Experience do you have with live Chat and Email responses with the customer. Experience: Customer support: 1 year (Required) Work Location: In person Application Deadline: 28/06/2025 Expected Start Date: 07/10/2025

Job Title Customer Support Executive – Chat & Email Company Overview Voylla is India’s leading fashion-jewelry brand, known for blending traditional inspirations with affordable, stylish designs. With 250+ stores nationwide and a growing digital presence, we’re committed to delivering an exceptional customer experience. Role Summary As a key member of our customer support team, you’ll interact with customers via chat and email—resolving queries related to orders, products, shipping, returns, and accounts. Fluency in written English is compulsory , as is the ability to maintain consistency and clarity across all communications. Key Responsibilities Live Chat & Email Management : Deliver timely and accurate responses across chat and email channels. Issue Resolution & Escalation : Troubleshoot concerns independently and escalate complex issues to the appropriate teams. CRM Documentation : Log and categorize all interactions and updates in the CRM system. (adzuna.in) Product & Policy Familiarity : Stay updated on Voylla’s product range, promotions, policies, and system procedures. (ambitionbox.com) Collaboration : Liaise with retail, product, logistics, and tech teams to resolve issues and optimize customer experience. Quality & Compliance : Uphold professional tone, confidentiality, and brand standards across all communications. Performance Tracking : Meet KPIs such as response time, resolution rate, customer satisfaction (CSAT), and first-contact resolution. Qualifications & Skills Mandatory Excellent written English : Strong grammar, clarity, and tone suitability for professional chat and email interactions. Education: Graduate in any discipline. 0–3 years of experience in chat/email customer support (e-commerce, BPO, or retail preferred). Proficient use of CRM/chat platforms and Microsoft Office. Strong problem-solving, multitasking, attention to detail, and empathy skills. What You’ll Gain Frontline customer-facing role with one of India’s fastest-growing jewelry brands. Scope to influence enhancements in product, messaging, and customer processes. Exposure to collaborative operations across various teams, with clear career progression paths. Additional Details Reporting To : Customer Support Manager or Team Lead. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Application Question(s): Current CTC Expected CTC Voylla is located at Sitapura, Jaipur. Are yo comfortable working from this location. How many Years of Experience do you have with live Chat and Email responses with the customer. Experience: Customer support: 1 year (Required) Work Location: In person Application Deadline: 28/06/2025 Expected Start Date: 07/10/2025

Job description Job Title Team Lead – Customer Support (Voylla) Profile Overview As the Customer Support Team Lead at Voylla, you’ll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You’ll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metrics—such as CSAT, response time, resolution rate—and deliver actionable insights. Escalated Issue Resolution Take ownership of complex customer complaints, ensuring prompt, empathetic, and professional outcomes. Return & Exchange Management Oversee the end-to-end returns/exchange process), coordinate with logistics/warehouse, and ensure seamless customer satisfaction. Training & Development Develop & deliver training sessions to elevate team capabilities in product knowledge, communication, and CRM usage. Process Improvement Identify and optimize workflows—such as ticket routing, self-service content, or returns policy—to elevate efficiency and customer experience. Cross-functional Collaboration Work closely with Product, Quality, and Warehouse teams to ensure quick issue resolution and rollout of service improvements. Reporting & Documentation Generate regular reports on performance, escalations, returns, and resolutions. Maintain up-to-date knowledge-base articles and SOPs. Skills & Qualifications Leadership & Management Proven ability to lead, coach, and inspire a customer support team. Customer Service Strong grasp of support operations, escalations, and quality standards. Communication Excellent verbal & written English—must be empathetic, clear, and persuasive with customers. Analytical & Data-driven Comfortable extracting insights from data—CSAT, ticket volume, resolution trends. Conflict Resolution Calm under pressure, adept at resolving escalations tactfully. Tools Proficiency Familiarity with CRM systems and Microsoft Office Suite. Organizational Skills Strong scheduling, prioritization, and multitasking abilities in a fast-paced retail environment. Training & Coaching Experience designing and delivering training and providing regular performance feedback. Educational Background Bachelor’s degree – ideally in Business, Communication, or related field. Experience 2–3 years in customer support, including at least 1 year in a leadership role. What a Typical Day Looks Like Morning huddle to review KPIs (ticket count, backlog, CSAT) and assign priorities. Monitor escalations, intervene when needed. Conduct one-on-ones or coaching sessions with team members. Analyze daily performance—identify trends or training needs. Lead cross-department syncs on escalations or process issues. Oversee returns/exchange queue, resolve pending issues. Update knowledgebase; refine SOPs. Review and finalize scheduling and shifts. Why Join Voylla? Voylla stands at the forefront of fashion jewelry in India—offering innovative designs with fast logistics and excellent customer support. As Team Lead, you’ll shape how our customers connect with our brand, drive continuous service excellence, and have a measurable impact on customer loyalty. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Application Question(s): Current CTC Expected CTC Voylla is located at Sitapura, Jaipur. Are you comfortable working from this location. Work Location: In person

Job Title Team Lead – Customer Support (Voylla) Profile Overview As the Customer Support Team Lead at Voylla, you’ll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You’ll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metrics—such as CSAT, response time, resolution rate—and deliver actionable insights. Escalated Issue Resolution Take ownership of complex customer complaints, ensuring prompt, empathetic, and professional outcomes. Return & Exchange Management Oversee the end-to-end returns/exchange process), coordinate with logistics/warehouse, and ensure seamless customer satisfaction. Training & Development Develop & deliver training sessions to elevate team capabilities in product knowledge, communication, and CRM usage. Process Improvement Identify and optimize workflows—such as ticket routing, self-service content, or returns policy—to elevate efficiency and customer experience. Cross-functional Collaboration Work closely with Product, Quality, and Warehouse teams to ensure quick issue resolution and rollout of service improvements. Reporting & Documentation Generate regular reports on performance, escalations, returns, and resolutions. Maintain up-to-date knowledge-base articles and SOPs. Skills & Qualifications Leadership & Management Proven ability to lead, coach, and inspire a customer support team. Customer Service Strong grasp of support operations, escalations, and quality standards. Communication Excellent verbal & written English—must be empathetic, clear, and persuasive with customers. Analytical & Data-driven Comfortable extracting insights from data—CSAT, ticket volume, resolution trends. Conflict Resolution Calm under pressure, adept at resolving escalations tactfully. Tools Proficiency Familiarity with CRM systems and Microsoft Office Suite. Organizational Skills Strong scheduling, prioritization, and multitasking abilities in a fast-paced retail environment. Training & Coaching Experience designing and delivering training and providing regular performance feedback. Educational Background Bachelor’s degree – ideally in Business, Communication, or related field. Experience 2–3 years in customer support, including at least 1 year in a leadership role. What a Typical Day Looks Like Morning huddle to review KPIs (ticket count, backlog, CSAT) and assign priorities. Monitor escalations, intervene when needed. Conduct one-on-ones or coaching sessions with team members. Analyze daily performance—identify trends or training needs. Lead cross-department syncs on escalations or process issues. Oversee returns/exchange queue, resolve pending issues. Update knowledgebase; refine SOPs. Review and finalize scheduling and shifts. Why Join Voylla? Voylla stands at the forefront of fashion jewelry in India—offering innovative designs with fast logistics and excellent customer support. As Team Lead, you’ll shape how our customers connect with our brand, drive continuous service excellence, and have a measurable impact on customer loyalty. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Application Question(s): Current CTC Expected CTC Voylla is located at Sitapura, Jaipur. Are you comfortable working from this location Work Location: In person

Company Overview: Voylla Fashions is a leading fashion jewelry brand specializing in high quality, unique, and affordable designs. With a robust presence in both online and offline markets, Voylla is a household name in the accessories industry. The company is committed to delivering innovative and customer-centric solutions to the evolving demands of the fashion jewelry market. For more information visit www.voylla.com Job Summary We are seeking a dedicated and detail-oriented Assistant Warehouse Manager to support the day-to-day operations of our warehouse. The ideal candidate will assist in inventory management, staff supervision, logistics coordination, and ensure the efficient and safe handling of goods. Key Responsibilities Assist the Warehouse Manager in planning, coordinating, and monitoring warehouse operations. Oversee receiving, storage, and dispatch of goods to ensure accuracy and efficiency. Maintain up-to-date records of inventory, shipments, and deliveries. • Ensure compliance with health and safety standards. Supervise and provide training to warehouse staff. Coordinate with other departments (e.g., procurement, sales, logistics) to ensure timely dispatch. Monitor performance metrics and suggest improvements. Handle discrepancies and resolve any warehouse-related issues. Ensure equipment maintenance and warehouse cleanliness. Requirements Bachelor's degree in Logistics, Supply Chain, or related field (preferred). Proven experience (2–4 years) in warehouse operations or a similar role. Strong organizational and leadership skills. Working knowledge of warehouse management systems (WMS). Proficient in MS Office (especially Excel). Ability to work under pressure and multitask. Flexibility to work in shifts if required. Knowledge of inventory control systems. Familiarity with lean warehousing principles Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹550,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): Current CTC Expected CTC Our Warehouse is located at Ramchandrapura, Jaipur. Are you comfortable working from this location. How many years of Experience do you have with Warehouse and Supply chain Management. Work Location: In person

Job Title- Customer Support Executive – Chat & Email Company Overview Voylla is India’s leading fashion-jewelry brand, known for blending traditional inspirations with affordable, stylish designs. With 250+ stores nationwide and a growing digital presence, we’re committed to delivering an exceptional customer experience. Role Summary As a key member of our customer support team, you’ll interact with customers via chat and email—resolving queries related to orders, products, shipping, returns, and accounts. Fluency in written English is compulsory , as is the ability to maintain consistency and clarity across all communications. Key Responsibilities Live Chat & Email Management : Deliver timely and accurate responses across chat and email channels. Issue Resolution & Escalation : Troubleshoot concerns independently and escalate complex issues to the appropriate teams. CRM Documentation : Log and categorize all interactions and updates in the CRM system. (adzuna.in) Product & Policy Familiarity : Stay updated on Voylla’s product range, promotions, policies, and system procedures. (ambitionbox.com) Collaboration : Liaise with retail, product, logistics, and tech teams to resolve issues and optimize customer experience. Quality & Compliance : Uphold professional tone, confidentiality, and brand standards across all communications. Performance Tracking : Meet KPIs such as response time, resolution rate, customer satisfaction (CSAT), and first-contact resolution. Qualifications & Skills Mandatory Excellent written English : Strong grammar, clarity, and tone suitability for professional chat and email interactions. Education: Graduate in any discipline. 0–3 years of experience in chat/email customer support (e-commerce, BPO, or retail preferred). Proficient use of CRM/chat platforms and Microsoft Office. Strong problem-solving, multitasking, attention to detail, and empathy skills. What You’ll Gain Frontline customer-facing role with one of India’s fastest-growing jewelry brands. Scope to influence enhancements in product, messaging, and customer processes. Exposure to collaborative operations across various teams, with clear career progression paths. Additional Details Reporting To : Customer Support Manager or Team Lead. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person

Company Overview: Voylla Fashions is a leading fashion jewelry brand specializing in high quality, unique, and affordable designs. With a robust presence in both online and offline markets, Voylla is a household name in the accessories industry. The company is committed to delivering innovative and customer-centric solutions to the evolving demands of the fashion jewelry market. For more information visit www.voylla.com Job Summary: We are seeking a dedicated and detail-oriented Assistant Warehouse Manager to support the day-to-day operations of our warehouse. The ideal candidate will assist in inventory management, staff supervision, logistics coordination, and ensure the efficient and safe handling of goods. Key Responsibilities: Assist the Warehouse Manager in planning, coordinating, and monitoring warehouse operations. Oversee receiving, storage, and dispatch of goods to ensure accuracy and efficiency. • Maintain up-to-date records of inventory, shipments, and deliveries. • Ensure compliance with health and safety standards. Supervise and provide training to warehouse staff. Coordinate with other departments (e.g., procurement, sales, logistics) to ensure timely dispatch. Monitor performance metrics and suggest improvements. Handle discrepancies and resolve any warehouse-related issues. Ensure equipment maintenance and warehouse cleanliness. Requirements : Bachelor's degree in Logistics, Supply Chain, or related field (preferred). Proven experience (2–4 years) in warehouse operations or a similar role. Strong organizational and leadership skills. Working knowledge of warehouse management systems (WMS). Proficient in MS Office (especially Excel). Ability to work under pressure and multitask. Flexibility to work in shifts if required. Knowledge of inventory control systems. Familiarity with lean warehousing principles Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹600,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Current CTC Expected CTC Working location is Ramchandrapura, Jaipur. Are you comfortable with this location. How many years of Experience do you have with Advance Excel. How many years of Experience do you have with Unicommerce. Do you have a prior Experience in Jewelry, Apparel, Fashion or FMCG sector. Work Location: In person Application Deadline: 24/07/2025

Job Title- Customer Support Executive – Chat & Email Company Overview Voylla is India’s leading fashion-jewelry brand, known for blending traditional inspirations with affordable, stylish designs. With 250+ stores nationwide and a growing digital presence, we’re committed to delivering an exceptional customer experience. Role Summary As a key member of our customer support team, you’ll interact with customers via chat and email—resolving queries related to orders, products, shipping, returns, and accounts. Fluency in written English is compulsory , as is the ability to maintain consistency and clarity across all communications. Key Responsibilities Live Chat & Email Management : Deliver timely and accurate responses across chat and email channels. Issue Resolution & Escalation : Troubleshoot concerns independently and escalate complex issues to the appropriate teams. CRM Documentation : Log and categorize all interactions and updates in the CRM system. (adzuna.in) Product & Policy Familiarity : Stay updated on Voylla’s product range, promotions, policies, and system procedures. (ambitionbox.com) Collaboration : Liaise with retail, product, logistics, and tech teams to resolve issues and optimize customer experience. Quality & Compliance : Uphold professional tone, confidentiality, and brand standards across all communications. Performance Tracking : Meet KPIs such as response time, resolution rate, customer satisfaction (CSAT), and first-contact resolution. Qualifications & Skills Mandatory Excellent written English : Strong grammar, clarity, and tone suitability for professional chat and email interactions. Education: Graduate in any discipline. 0–3 years of experience in chat/email customer support (e-commerce, BPO, or retail preferred). Proficient use of CRM/chat platforms and Microsoft Office. Strong problem-solving, multitasking, attention to detail, and empathy skills. What You’ll Gain Frontline customer-facing role with one of India’s fastest-growing jewelry brands. Scope to influence enhancements in product, messaging, and customer processes. Exposure to collaborative operations across various teams, with clear career progression paths. Additional Details Reporting To : Customer Support Manager or Team Lead. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person