Assistant Manager

Position: Assistant Manager / Dy. Manager - IMS

Required IMS (Asst. Manager - Dy. Manager)

Experience: 8 - 10 years in Business Excellence and Integrated Management Systems.

As a BPO Assistant Manager - Inbound Process, you will oversee the day-to-day operations of the inbound customer service team. Your mission is to ensure exceptional service quality, efficient process management, and lead your team to meet and exceed performance metrics.

Post BPO Assistant Manager - Inbound Process Job

Responsibilities

• Manage and lead the inbound process team.
• Ensure adherence to service quality standards.
• Monitor and analyze performance metrics.
• Develop strategies for process improvement.
• Coordinate with other departments to streamline operations.
• Handle escalated customer service issues and find resolutions.
• Prepare and present detailed reports on team performance.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3-5 years of experience in BPO operations.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, dynamic environment.

Skills

• Team Leadership
• Process Improvement
• Performance Metrics Analysis
• Customer Service
• Conflict Resolution
• Microsoft Office Suite
• CRM Software
  

please share the relevant resumes to :-

Mail ID: ramya.ramya1@teleperformancedibs.com

Best regards

Ramya V