Assistant Manager - Service Delivery (AV)

Key Responsibilities JOB DESCRIPTION Project Planning & Execution: Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, including timelines, budgets, and resource allocation. Manage the end-to-end lifecycle of AV projects from initiation to delivery. Stakeholder Management: Act as the primary point of contact for clients, vendors, and internal teams. Ensure clear communication of project requirements, progress, and changes to all stakeholders. Build and maintain strong relationships with clients, ensuring satisfaction. Team Coordination: Coordinate and oversee the work of AV installation teams, engineers, and technicians. Assign tasks, monitor performance, and ensure adherence to project timelines. Provide technical guidance and resolve any team challenges during execution. Risk & Quality Management: Identify potential risks and develop mitigation strategies. Monitor project deliverables to ensure quality standards are met. Conduct regular project reviews and implement improvements where necessary. Technical Oversight: Stay updated with the latest AV technologies and trends. Provide technical input for equipment selection, system design, and integration. Oversee the installation, configuration, and testing of AV systems. Documentation & Reporting: Maintain detailed project documentation, including contracts, timelines, budgets, and change orders. Prepare and deliver regular status reports to clients and senior management. Required Skills & Qualifications Proven experience as a Project Management in the AV or technology integration industry. Strong understanding of AV systems, including audio, video, control systems, and networking. Exceptional organizational and multitasking skills. Proficiency in project management tools (e.g., MS Project, Asana, Trello). Strong leadership and communication skills. Ability to work under pressure and manage multiple projects simultaneously. Familiarity with AV industry standards such as AVIXA, Crestron, and Dante certifications (preferred). Bachelor’s degree in engineering, IT, or a related field (preferred). Additional Requirements Willingness to travel to client locations as required. AVIXA CTS , PMP or PRINCE2 certification is a plus. Show more Show less