Assistant Manager

To support the Gym Manager in daily operations, staff supervision, sales coordination, and member satisfaction, ensuring smooth and efficient functioning of the gym.

Key Responsibilities Operations Management

• Assist in day-to-day gym operations and shift management.
• Ensure gym opening/closing procedures are followed.
• Monitor cleanliness, hygiene, and maintenance of facilities.
• Coordinate with vendors and service providers when required.

Staff Supervision

• Supervise trainers, sales executives, reception, and housekeeping staff.
• Prepare duty rosters and manage shift allocations.
• Ensure staff discipline, punctuality, and adherence to HR policies.
• Support recruitment, onboarding, and basic training of staff.

Sales & Revenue Support

• Support membership sales and renewal targets.
• Coordinate with sales team to achieve monthly targets.
• Handle escalated member queries related to pricing or services.
• Promote PT packages, offers, and gym programs.

Member Experience

• Ensure high level of customer service and member satisfaction.
• Handle member complaints and resolve issues promptly.
• Collect feedback and suggest improvements to management.

Reporting & Documentation

• Prepare daily/weekly operational and sales reports.
• Maintain records related to attendance, sales, and incidents.
• Assist in audits, inspections, and compliance activities.

Safety & Compliance

• Ensure safety rules and emergency procedures are followed.
• Report accidents, incidents, or policy violations immediately.
• Ensure compliance with local laws and gym policies.

Working Hours & Shift

• As per gym operational requirements.
• Rotational shifts (Morning / Evening).
• Weekly off as per duty roster.

Qualifications & Skills

• Graduate preferred.
• Good leadership, communication, and coordination skills.
• Basic computer knowledge (MS Excel, reports).
• Problem-solving and decision-making ability.

Experience

• 2–5 years experience in gym/fitness, hospitality, or service industry (preferred).

Salary & Benefits

• Salary as per company standards.
• Performance-based incentives (if applicable).

Performance Evaluation

• Operational efficiency and compliance.
• Team management and discipline.
• Sales support and member satisfaction.

Terms & Conditions

• Must strictly follow gym HR policies and code of conduct.
• Confidentiality of business and member data must be maintained.
• Misconduct or negligence may lead to disciplinary action.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person