Assistant Manager - Facilities

Job Description

Job Overview: Responsible for overseeing the timely collection of property maintenance fees, ensuring tenants and property owners stay up-to-date with their payments. This role involves managing invoicing, maintaining accurate records, and following up with clients or tenants for any outstanding payments related to maintenance services. Key Responsibilities: Ensure maintenance fees are collected on time from tenants, property owners, and residents. Actively follow up with tenants/owners to settle any outstanding balances, ensuring payments are made within the stipulated timeframe. Work closely with the accounts team to verify and reconcile payment records. Keep detailed records of payments received and track any outstanding amounts. Serve as the point of contact for tenants, owners, and clients regarding any maintenance fee-related inquiries. Clearly communicate the importance of on-time payments and provide information about available payment methods. Address and resolve any disputes related to maintenance fees, ensuring customer satisfaction. Ensure that maintenance services are performed as agreed and resolve any delays or issues promptly. Work with property management teams to ensure maintenance work is completed on time and to a high standard. Prepare and submit regular reports to management regarding outstanding maintenance collections. Monitor payment patterns and escalate issues to senior management as necessary. Ensure all maintenance-related transactions and communications are properly documented for future reference. Cultivate and maintain positive relationships with tenants and property owners to foster long-term satisfaction. Ensure compliance with relevant regulations, company policies, and legal requirements related to property maintenance and fee collection. Maintain confidentiality and safeguard sensitive financial information related to tenants and property owners. Qualifications and Skills: 1. Previous experience in property management in real estate industry is preferred. 2. Strong verbal and written communication skills for effective interaction with tenants, property owners, and internal teams. Understanding of property maintenance processes, fee structures, and real estate management practices. Job Type: Full-time Pay: From ₹40,000.00 per month Schedule: Day shift Work Location: In person