Summary A Collection Analyst is typically responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. Key Responsibilities Analyze customer payment trends and behaviors, Identify patterns and root causes of payment delays. Design strategies to improve collections efficiency. Track Key Performance Indicators (KPIs) like Days Sales Outstanding (DSO) or collection rates. Prepare detailed reports for management on the effectiveness of collections processes. Communicate with customers to negotiate repayment plans or resolve disputes. Maintain customer relationships during the collections process. Required Skills Communication - Strong interpersonal skills to interact with internal teams and external customers. Attention to Detail - Ensure accuracy in financial data and compliance with policies. Problem-Solving - Develop creative solutions to overcome payment obstacles. Technical Proficiency - Familiarity with MS Office applications i.e., Outlook, Teams, Excel, PowerPoint etc. Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in AR Collections

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EXL

www.exlservice.com

Business Process Management / Analytics

New York

20,000+ Employees

1379 Jobs

Key People

Rohit Kapoor

Vice Chairman & CEO
Jasvinder Singh

President
Vikas Bhalla

Chief Financial Officer
Lanny Cohen

Chief Operating Officer
Ravi Kumar

Senior Vice President

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