Assistant Manager - Customer Interaction Suite

About The Company

Asst.

Manager- Service Assurance

AMC and contracts management profile.

• Maintaining a close working relationship with Suppliers, SI Partners, OEM’s (Original Equipment Manufacturers)
• Liaison with CFT (Cross Functional Teams) including Procurement, Finance, Account Payable, Product, CIS, SA teams, etc.
• Maintaining and monitoring CIS contracts & inventories
• Driving India and International Networks AMC and contracts renewals with Suppliers, OEM’s, SI’s, suppliers, partners
• Negotiations with Suppliers, SI Partners, OEM’s along with Tata Communications’ Procurement Team.
• Tracking all renewal transactions and strong follow up with Suppliers, SI Partners and OEM’s, suppliers, partners
• Suppliers, SI, OEM, suppliers, partners invoice processing, cost accounting and payment due diligence
• AOP management including providing AOP input, tracking renewal cost, periodic reporting to CIS team management
• Cost reduction initiatives & tracking it for realization
• Ensuring Suppliers, SI’s, OEM’s, suppliers, partners acknowledgement on PO placed & contract activation confirmation
• Keeping Tata Communications’ and/or Kaleyra’s inventory system up to date with latest contracts renewal details
• Manage escalations and supporting internal teams for support related issues
• Get weekly, monthly ticketing reports from managed partners as per request from CFT’s
• Designing and periodically maintaining processes documentation with CFT’s
• Overall accounting of cost and reviews with Finance team
• Maintaining a detailed tracker of all renewals costs with all contracts and PO related information
• Reporting of renewals cost, PO’s issued, payments, cost accounting
  

II) Person Specification

• Essential Qualifications:
  

• Requisite Skills:
  

• MS Excel, PowerPoint, MIS skills, Analytics
• SAP tool
  

• Knowledge of AMC management
• knowledge of Procurement processes
• Knowledge on Manual Provisioning
• Knowledge on Contract Management
• AOP building
• PR/PO process
• Excellent written and verbal communication skills.
• Should be willing to accept challenges and be highly dynamic in nature
• Good attitude to learn new technology
• Should be a very good team player