Assistant Manager - Customer Interaction Suite

Maintaining a close working relationship with Suppliers, SI Partners, OEMs (Original Equipment Manufacturers)

Liaison with CFT (Cross Functional Teams) including Procurement, Finance, Account Payable, Product, CIS, SA teams, etc.

Maintaining and monitoring CIS contracts & inventories

Driving India and International Networks AMC and contracts renewals with Suppliers, OEMs, SIs, suppliers, partners

Negotiations with Suppliers, SI Partners, OEMs along with Tata Communications Procurement Team.

Tracking all renewal transactions and strong follow up with Suppliers, SI Partners and OEMs, suppliers, partners

Suppliers, SI, OEM, suppliers, partners invoice processing, cost accounting and payment due diligence

AOP management including providing AOP input, tracking renewal cost, periodic reporting to CIS team management

Cost reduction initiatives & tracking it for realization

Ensuring Suppliers, SIs, OEMs, suppliers, partners acknowledgement on PO placed & contract activation confirmation

Keeping Tata Communications and/or Kaleyras inventory system up to date with latest contracts renewal details

Manage escalations and supporting internal teams for support related issues

Get weekly, monthly ticketing reports from managed partners as per request from CFTs

Designing and periodically maintaining processes documentation with CFTs

Overall accounting of cost and reviews with Finance team

Maintaining a detailed tracker of all renewals costs with all contracts and PO related information

Reporting of renewals cost, POs issued, payments, cost accounting