Assistant Manager - Customer Interaction Suite Tata Communications Limited

5.0 - 10.0 years

0 Lacs

mumbai, maharashtra, india

On-site

I) Position Summary The Asst. Manager- Service Assurance is a position within Tata Communications, based in the CIS team. This role is within a mighty team of tight-knit communication professionals who are responsible for protecting, building and enhancing Tata Communications corporate reputation globally. You will be based in Mumbai and lead AMC and contracts management profile. Maintaining a close working relationship with Suppliers, SI Partners, OEMs (Original Equipment Manufacturers) Liaison with CFT (Cross Functional Teams) including Procurement, Finance, Account Payable, Product, CIS, SA teams, etc. Maintaining and monitoring CIS contracts & inventories Driving India and International Networks AMC and contracts renewals with Suppliers, OEMs, SIs, suppliers, partners Negotiations with Suppliers, SI Partners, OEMs along with Tata Communications Procurement Team. Tracking all renewal transactions and strong follow up with Suppliers, SI Partners and OEMs, suppliers, partners Suppliers, SI, OEM, suppliers, partners invoice processing, cost accounting and payment due diligence AOP management including providing AOP input, tracking renewal cost, periodic reporting to CIS team management Cost reduction initiatives & tracking it for realization Ensuring Suppliers, SIs, OEMs, suppliers, partners acknowledgement on PO placed & contract activation confirmation Keeping Tata Communications and/or Kaleyras inventory system up to date with latest contracts renewal details Manage escalations and supporting internal teams for support related issues Get weekly, monthly ticketing reports from managed partners as per request from CFTs Designing and periodically maintaining processes documentation with CFTs Overall accounting of cost and reviews with Finance team Maintaining a detailed tracker of all renewals costs with all contracts and PO related information Reporting of renewals cost, POs issued, payments, cost accounting II) Person Specification: a) Essential Qualifications: Education master's degree or Similar with Minimum 5-10 Years of experience . b) Requisite Skills: Technical - MS Excel, PowerPoint, MIS skills, Analytics - SAP tool Functional - Knowledge of AMC management - knowledge of Procurement processes - Knowledge on Manual Provisioning - Knowledge on Contract Management - AOP building - PR/PO process - Excellent written and verbal communication skills. -Should be willing to accept challenges and be highly dynamic in nature -Good attitude to learn new technology -Should be a very good team player

Posted 6 days ago

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