The Technical Site Executive is responsible for overseeing and managing the day-to-day technical operations of WNS facilities, ensuring a safe, efficient, and well-maintained environment. This role requires strong technical knowledge, organizational skills, and the ability to manage multiple tasks while adhering to strict service level agreements. Key Responsibilities Engineering Operations Maintain and operate all electrical and electronic equipment installed by WNS Ensure 100% compliance with equipment Operating & Maintenance instructions Manage and operate equipments where applicable Prevent disruptions due to lack of maintenance and operations Incident Management and Reporting Report critical disruptions within 5 minutes and other equipment failures within 15 minutes Complete and submit incident reports within 24 hours for all equipment breakdowns or failures Respond to major incidents within 2 hours Preventive Maintenance and AMC Management Implement annual AMC schedules, ensuring completion within the proposed timeframe Execute a 52-week Planned Preventive Maintenance (PPM) schedule Coordinate with vendors for timely execution of maintenance activities Notify WNS SPOC about contract renewals 90 days in advance Inventory Management Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment Participate in monthly audits of consumables inventory Ensure accurate record-keeping and reporting of inventory status Documentation and Record Keeping Maintain up-to-date documentation for all building maintenance activities Ensure all records, service reports, and registers are accurate and ready for audits Participate in at least 4 audits per month on a sample basis Premises Repairs and Maintenance Coordinate and monitor all scheduled repair activities for WNS premises Ensure proper vendor follow-up for site mobilization and completion Report on repair activities closure as per Statement of Work (SOW) 24/7 Maintenance Coverage Provide round-the-clock maintenance coverage for engineering services Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk Utility Management Assist in managing utilities including electricity supply and diesel consumption Implement measures for reducing power consumption without impacting service levels Conduct monthly evaluations of energy consumption and track against set targets Contribute to monthly consumption reports with savings analysis Building Fabric Maintenance Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations Highlight snags and follow up on their resolution within agreed timeframes Training and Development Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge Attend managerial trainings on resource optimization, prioritization, and project management Documentation and Process Improvement Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services Contribute to the Disaster Recovery and Business Continuity Plans Suggest improvements for process efficiency Compliance and Audits Ensure compliance with regulatory, labor, and environmental regulations Participate in audits, striving to avoid major or repeat deviations Maintain necessary compliance certificates and documentation Health and Safety Implement proper safety procedures for all maintenance activities Ensure compliance with health and safety regulations in all technical operations Reporting and Communication Prepare daily and weekly reports on technical services activities Communicate effectively with WNS representatives and other stakeholders Escalate issues promptly and appropriately Other Regular requirements Preparing and submission of MMR Preparing daily report and sharing with client Ensure all JLL POs are in place before executing jobs Ensure all monthly reports are shared in time Review of incident report before sharing with client Ensure JLL Tools ( E Fit ) implementation and track closures Ensure all data is uploaded in CMMS as per timelines Ensure all R&M related activities are monitored Ensure to have weekly meetings with team and share MOM Close monitoring of tickets and ensure closed within TAT Ensure faade cleaning and water tank cleaning is completed as per schedule Closely monitor PPM activities and ensure completion as per schedule Approving invoices in CAAPS with necessary evidence Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material Working on Site SLA/KPI and ensure submission is done on time Ensure risks are always highlighted and taken care. Ensure all Audit and compliance documents are updated and available for review as required by client. Ensure 52 weeks calendars is updated and evidences are shared as per timelines. Requirements Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field 3+ years of experience in facility management with a focus on technical services Strong knowledge of BMS, HVAC, electrical systems, and other building technologies Familiarity with energy management and conservation techniques Excellent problem-solving and analytical skills Strong organizational and multitasking abilities Proficiency in MS Office and facility management software Knowledge of relevant regulatory compliance requirements Ability to work flexible hours, including on-call duties Good communication and interpersonal skills Experience in vendor management
