Assistant Manager - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsI) Position Summary The Asst. Manager- ServiceAssurance is a position within Tata Communications, based in the CIS team. This role is within a mighty team oftight-knit communication professionals who are responsible for protecting,building and enhancing Tata Communications corporate reputation globally. You will be based in Mumbai and lead AMC and contractsmanagement profile. Maintaininga close working relationship with Suppliers, SI Partners, OEM s (OriginalEquipment Manufacturers) Liaisonwith CFT (Cross Functional Teams) including Procurement, Finance, AccountPayable, Product, CIS, SA teams, etc. Maintainingand monitoring CIS contracts & inventories DrivingIndia and International Networks AMC and contracts renewals with Suppliers, OEM s,SI s, suppliers, partners Negotiationswith Suppliers, SI Partners, OEM s along with Tata Communications ProcurementTeam. Trackingall renewal transactions and strong follow up with Suppliers, SI Partners andOEM s, suppliers, partners Suppliers, SI,OEM, suppliers, partners invoice processing, cost accounting and payment duediligence AOPmanagement including providing AOP input, tracking renewal cost, periodicreporting to CIS team management Costreduction initiatives & tracking it for realization EnsuringSuppliers, SI s, OEM s, suppliers, partners acknowledgement on PO placed &contract activation confirmation KeepingTata Communications and/or Kaleyra s inventory system up to date with latestcontracts renewal details Manageescalations and supporting internal teams for support related issues Getweekly, monthly ticketing reports from managed partners as per request fromCFT s Designingand periodically maintaining processes documentation with CFT s Overallaccounting of cost and reviews with Finance team Maintaininga detailed tracker of all renewals costs with all contracts and PO relatedinformation Reportingof renewals cost, PO s issued, payments, cost accounting II) Person Specification: a) Essential Qualifications: Education - master's degree or Similar with Minimum 5-10 Years of experience . b) Requisite Skills: Technical - MS Excel, PowerPoint, MIS skills, Analytics - SAP tool Functional -Knowledge of AMC management -knowledge of Procurement processes - Knowledge on Manual Provisioning - Knowledge on Contract Management - AOP building - PR/PO process - Excellent written and verbal communication skills. -Should be willing to accept challenges and be highly dynamic in nature -Good attitude to learn new technology -Should be a very good team player