Assistant General Manager

Job Title: Assistant General Manager (AGM ) Location: [Panchkula kalka highway Department: [Sales, operations ] Reports To: General Manager (GM) Employment Type: Full-time Job Summary:The Assistant General Manager (AGM) plays a key leadership role, supporting the General Manager in overseeing daily operations, managing staff, ensuring customer satisfaction, and driving overall business performance. The AGM serves as second-in-command and may act as General Manager in their absence. Key Responsibilities:Assist the General Manager in overseeing daily operations across departments. Lead and motivate team members to achieve sales, service, and operational goals. Ensure compliance with company policies, industry regulations, and safety standards. Monitor financial performance (e.g., budgets, revenue, and expenses); identify areas for improvement. Train, mentor, and evaluate staff performance; support hiring and onboarding. Handle customer issues, complaints, or escalations professionally and efficiently. Develop and implement strategies to improve productivity and customer satisfaction. Maintain inventory control, procurement processes, and vendor relationships. Generate reports on operational performance, KPIs, and staff productivity. Support marketing and promotional activities in coordination with the GM Required Qualifications:Bachelor’s degree in Business Administration, Management, Hospitality, or related field (preferred). 3–5 years of experience in a supervisory or management role. Strong leadership, orgination and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in MS Office, POS systems, or ERP software (depending on industry). Ability to work flexible hours, including evenings, weekends, or holidays if needed. Desired Attributes:Proactive and results-driven mindset. Strong problem-solving abilities under pressure. Customer-focused attitude. Ability to manage multiple tasks and priorities effectively. Integrity, professionalism, and a team-oriented approach.