Assistant General Manager - Operations

Assistant General Manager – Job Responsibilities

1. Operational Leadership

• Oversee the day-to-day operations of all hotel departments to ensure smooth functioning and adherence to brand standards.
• Support the General Manager in implementing operational strategies for efficiency, profitability, and guest satisfaction.
• Ensure all departments (Front Office, F&B, Housekeeping, Maintenance, and Sales) work cohesively to achieve common goals.

2. Guest Experience Management

• Maintain high levels of guest satisfaction by ensuring prompt service recovery and consistent quality standards.
• Review guest feedback and coordinate with department heads to implement corrective measures.
• Ensure staff are trained and motivated to deliver exceptional service experiences.

3. Financial & Business Performance

• Assist in preparing annual budgets, forecasting revenue, and monitoring financial performance.
• Analyze key performance indicators (RevPAR, ADR, GOP, occupancy) to optimize profitability.
• Control operational expenses while maintaining service quality and efficiency.

4. Staff Management & Training

• Supervise, guide, and motivate department heads and team members to achieve excellence.
• Conduct regular performance reviews and assist in staff training and development programs.
• Foster a positive, team-oriented work culture that aligns with the hotel’s values and mission.

5. Sales & Marketing Support

• Collaborate with the Sales and Marketing team to increase market share and strengthen brand presence.
• Participate in business development initiatives, corporate tie-ups, and promotional activities.
• Support in building long-term relationships with key clients and travel partners.

6. Compliance & Safety

• Ensure compliance with all legal, health, and safety regulations.
• Monitor property maintenance and cleanliness standards.
• Maintain records and ensure timely audits of operational procedures and safety systems.

7. Strategic Planning & Reporting

• Assist the General Manager in setting goals, reviewing operational strategies, and executing business plans.
• Generate and analyze operational reports to recommend improvements.
• Act as the General Manager in their absence, ensuring seamless management continuity.

Job Type: Permanent

Pay: ₹50,000.00 per year

Work Location: In person