Assistant Front Office Manager

Job description-

• Supervise and support front office staff in delivering excellent service to all guests.
• Assist with the management of daily front desk operations, including guest check-ins, check-outs, room assignments, and billing.
• Resolve guest complaints and requests promptly and professionally.
• Monitor performance, appearance, and attendance of front desk employees.
• Ensure compliance with hotel policies, procedures, and standards.
• Coordinate with housekeeping and other departments to ensure room readiness and efficient service delivery.
• Handle VIP and special guest requirements with discretion and care.
• Conduct daily briefings and ensure smooth shift transitions.
• Support the Front Office Manager in administrative tasks including scheduling, training, inventory, and report generation.
• Maintain up-to-date knowledge of hotel services, amenities, policies, and promotions.
• Assist in ensuring all health, safety, and emergency procedures are understood and followed.

Qualifications-

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• Minimum of 4–6 years experience in front office operations, with at least 2 year in a supervisory role.
• Proficient in hotel management software (e.g. IDS, WINCLOUD).
• Excellent interpersonal, leadership, and problem-solving skills.
• Strong communication skills, both verbal and written.
• Customer service-oriented with attention to detail.
• Ability to work flexible hours including weekends, holidays, and shifts.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹27,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person

Application Deadline: 26/07/2025