Assistant Front Desk Manager

We are looking for a skilled Assistant Front Desk Manager to join our team at Conrad Pune, with 4-6 years of experience in the hospitality industry.

• Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
• Supervise and coordinate the activities of front desk staff, including receptionists and concierges.
• Handle guest complaints and resolve issues professionally and courteously.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure smooth room preparation and issue resolution.
• Maintain accurate records of guest transactions, including registration forms and billing information.
• Implement effective communication strategies to enhance guest satisfaction and loyalty.

• Proven experience in front desk management or a related field, with a minimum of 4 years of experience.
• Strong knowledge of hotel operations, including front office procedures and protocols.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Familiarity with hotel management systems and software is an asset.