Asset & Wealth Management Operations - US Deposits Delivery Ops - Vice President - Bengaluru

As a Senior Leader at Goldman Sachs, you will lead the Marcus Deposits Back Office team in Bengaluru and Hyderabad, overseeing day-to-day operations and collaborating with global stakeholders to ensure operational efficiency and positive customer experience. Your role will involve managing service levels, quality, and customer experience results, as well as designing and developing processes for new consumer products. You will work closely with various teams such as Fraud Strategy, Operations, Products, Technology, Compliance, and Legal to mitigate risks and enhance operational efficiency. Your responsibilities will include providing oversight to back-office teams, identifying improvement opportunities, developing dashboards, collaborating with partners to implement processes, ensuring compliance with regulatory requirements, and driving process improvements. You will also be responsible for leading high-performing operation teams, achieving business goals, and maintaining employee satisfaction through leadership, coaching, and professional development. Additionally, you will prioritize objectives, collaborate with stakeholders, and drive improvements in business processes. To succeed in this role, you must have a Bachelor's degree, strategic vision, leadership presence, impeccable judgment, excellent communication skills, executive-level presentation skills, and the ability to handle high-level client interactions. You should also have prior experience in banking or contact center operations, supervisory experience, and proficiency in Microsoft Office. Experience in a retail banking or insurance environment is preferred. Goldman Sachs is committed to diversity and inclusion, offering professional growth opportunities, training, benefits, and wellness programs to its employees. By joining Goldman Sachs, you will be part of a leading global investment banking and management firm that values your unique skills and experiences.,