Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Company



Resource will be deployed at Kotak Mahindera bank as It vendor co-ordinator to facilitate the user as It team.



About the Role



Vendor management for IMAC.



Responsibilities



  • Co-ordination with vendor for providing solutions to users.
  • Sign off on Installation Report.
  • Follow up with vendor for pending calls & escalation.
  • Analyze support and provide reports on the vendor performance.
  • Keeping track of assets sent for repairs and get them repaired in reasonable time and as per SLA.
  • Escalation to KMBL team for delay in vendor response in call closure.
  • Periodic discussions with KMBL and external vendor. Periodicity will be defined over the email.
  • Coordinate with Original Equipment Manufacturers (OEMs) to ensure timely support and service delivery.
  • Manage vendor support operations, including issue tracking, escalation, and performance monitoring.
  • Facilitate seamless communication and collaboration between internal stakeholders and external IT service providers.
  • Ensure timely issue resolution and adherence to service level agreements (SLAs).
  • Demonstrate strong proficiency in Microsoft Excel, including data analysis, reporting, and dashboard creation.
  • Possess excellent interpersonal and communication skills, both verbal and written.


Qualifications



  • CTC - 3.24LPA.
  • Should have Min 1 year experience in the same field.
  • Immediate Joiner.


Required Skills



  • Strong proficiency in Microsoft Excel.
  • Excellent interpersonal and communication skills.


Preferred Skills



  • Experience in vendor management.


Pay range and compensation package



CTC - 3.24LPA



Equal Opportunity Statement



We are committed to diversity and inclusivity.



For inquiries, mail to Julee@raspl.com & rita.yadav@raspl.co


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