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33 Job openings at OnActive
Customer Support Executive

Jaipur, Rajasthan, India

0 years

Not disclosed

On-site

Full Time

Customer Support Executive (Voice and Chat Process ) Blended Process Preferred (English ) Job type- Full-time experienced (0-0.6)/ Freshers can also apply English (required) Roles And Responsibilities Provide accurate information about products, services, pricing, and promotions. Assist customers with order placement, tracking, cancellations, and returns. Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible. Requirements 12th/any Graduate Good Communication Skills Preferred Good typing speed. Positive attitude towards customer handling Problem solving skills Experience Required Min 6 Months And Above. Prefer candidate who has a chat and voice support experience. We are also accepting applications for this profile from customer care executive, customer support executive, customer care representative, customer support specialist Skills: communication skills,customer support,problem solving,typing speed,english,chat Show more Show less

Desktop Support Engineer

Jhalawar, Rajasthan, India

0 years

Not disclosed

On-site

Full Time

Job Descriptions Good in Communication User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) printer installation. Office 365 support Maintain a details of asset Inventory. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets and updating correct artifacts on the ITSM portal. Skills: lan connectivity,l1 network troubleshooting,user support,troubleshooting,network troubleshooting,vc support,hardware troubleshooting,incident management,communication,office 365 support,software troubleshooting,itsm portal usage,asset inventory management Show more Show less

Desktop Support Engineer

Bundi, Rajasthan, India

0 years

Not disclosed

On-site

Full Time

Job Descriptions Good in Communication User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) printer installation. Office 365 support Maintain a details of asset Inventory. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets and updating correct artifacts on the ITSM portal. Skills: lan connectivity,l1 network troubleshooting,user support,troubleshooting,network troubleshooting,vc support,hardware troubleshooting,incident management,communication,office 365 support,software troubleshooting,itsm portal usage,asset inventory management Show more Show less

Health care agents

Jaipur, Rajasthan, India

0 years

Not disclosed

On-site

Full Time

Dear Applicant, We are excited to announce an opening for the position of Healthcare Calling Agent at our facility in Vaishali Nagar, Jaipur. We are looking for individuals from the healthcare background or those with prior experience in hospital EPBX handling. Position: Full-time Healthcare Calling Agent Location: Vaishali Nagar, Jaipur Salary: ₹14,000 – ₹15,000 per month Key Responsibilities Efficiently manage inbound and outbound calls Schedule and confirm patient appointments Provide support and clear communication to patients Build and maintain client relationships Apply healthcare industry knowledge in daily operations If you’re enthusiastic, patient-focused, and ready to contribute to a growing healthcare team, we want to Skills: customer service,communication skills,healthcare,health,healthcare industry,healthcare knowledge,communication,agents,epbx handling Show more Show less

customer care executive

Jaipur, Rajasthan, India

0 years

Not disclosed

On-site

Full Time

Company Overview Onactive@Shri123 is a dynamic and innovative company based in India, dedicated to providing exceptional customer service and support. Our mission is to enhance customer satisfaction while delivering user-friendly solutions that meet our clients’ needs. We value teamwork, integrity, and a customer-centric approach to business. Join us as we strive to create a positive and engaging work environment where employees can thrive. Role Responsibilities Respond to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Handle customer complaints effectively and professionally. Document customer interactions and feedback in the system. Assist customers with technical issues and troubleshooting. Follow up on pending inquiries and ensure timely resolution. Maintain a high level of professionalism and courtesy. Work collaboratively with the team to enhance service delivery. Identify and escalate complex issues to the management. Participate in regular training sessions to improve service skills. Contribute to policy updates and process improvements. Assist in maintaining department metrics and performance goals. Stay updated with product knowledge and services offered. Provide feedback to enhance the customer service process. Engage in promotional activities and customer satisfaction surveys. Qualifications High school diploma or equivalent; bachelor’s degree preferred. Proven experience in customer service or related field. Strong verbal and written communication skills. Ability to operate in a fast-paced environment. Familiarity with CRM software and data entry processes. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Excellent time management and organizational skills. Team-oriented with a collaborative mindset. Ability to adapt to changing situations and customer needs. Knowledge of conflict resolution strategies. Ability to multitask and prioritize workload effectively. Willingness to engage in continuous learning and skills development. Strong technical aptitude for assisting customers. Fluency in English; proficiency in additional languages is a plus. Customer-focused attitude with a passion for helping others. Availability to work flexible hours, including weekends. Skills: technical aptitude,technical support,teamwork,conflict resolution,organizational skills,customer-focused,time management,team collaboration,problem solving,communication skills,microsoft office suite,adaptability,crm software,data entry,customer service,multitasking Show more Show less

Customer Support executive

Jaipur, Rajasthan, India

1 years

Not disclosed

On-site

Full Time

Join our customer support team! We’re looking for friendly, fast learners who can assist customers through voice and chat. If you have a passion for solving problems and delivering great service, this job is for you! What You’ll Do Help customers with product info, orders, tracking, returns, and more Resolve complaints quickly and professionally Ensure customer satisfaction in every interaction Work on both voice and chat support What We’re Looking For 12th pass / Graduate – Any stream Good English communication skills Typing speed – Decent and accurate A positive attitude and willingness to learn Problem-solving mindset Experience in chat and voice support is a plus, but freshers are welcome! We Also Welcome Applications From Customer Care Executive, Customer Support Representative, Support Specialist, or anyone with similar experience Full-time experienced (0-0.6)/ Freshers can also apply English (required) Roles And Responsibilities Provide accurate information about products, services, pricing, and promotions. Assist customers with order placement, tracking, cancellations, and returns. Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible. Requirements 12th/any Graduate Good Communication Skills Preferred Good typing speed. Positive attitude towards customer handling Problem solving skills Experience Required Min 6 Months And Above. Prefer candidate who has a chat and voice support experience. We are also accepting applications for this profile from customer care executive, customer support executive, customer care representative, customer support specialist Exp- fresher - 1 year Skills: problem-solving mindset,customer support,positive attitude,customer,decent and accurate typing speed,organization,good english communication skills Show more Show less

Customer Care Executive

Jaipur, Rajasthan, India

0 years

Not disclosed

On-site

Full Time

Job Title: Customer Support Executive Location: Jaipur, India Job Type: Full-Time Job Summary We are seeking a motivated and customer-focused Customer Support Executive to join our team in Jaipur. In this role, you will be the first point of contact for our customers, providing exceptional support through phone, email, chat, and social media. Your goal will be to resolve customer issues efficiently and professionally while maintaining high levels of customer satisfaction and loyalty. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and social media. Provide clear, accurate, and timely information regarding our products and services. Resolve customer issues and complaints effectively, escalating complex cases as needed. Maintain detailed and accurate records of customer interactions and resolutions. Collaborate with cross-functional teams (e.g., Sales, Product Development) to address and resolve customer concerns. Consistently meet or exceed customer satisfaction and issue-resolution KPIs. Stay informed about company products, services, and policies to deliver knowledgeable support. Participate in training and development programs to continuously improve support skills and product knowledge. Qualifications Minimum Requirements: High school diploma or equivalent (Bachelor’s degree in Communications, Customer Service, or related field preferred). Strong communication and interpersonal skills with a customer-first mindset. Excellent problem-solving abilities and a keen attention to detail. Ability to manage multiple tasks in a fast-paced environment. Team player with a proactive and positive attitude. Proficiency with customer support software, CRM tools, and ticketing systems. Preferred Qualifications: Previous experience in customer support or a related role. Familiarity with industry-specific services and terminology. Hands-on experience with live chat, email, and phone-based customer service. Understanding of customer service metrics and performance indicators. What We Offer Competitive salary and benefits package. Opportunity to grow with a dynamic and rapidly expanding organization. Access to ongoing training and career development resources. Friendly and inclusive work environment. Recognition and incentives for top performance. Ready to join a team where your contributions make a real difference? Apply now and be part of our journey to deliver exceptional customer experiences. Show more Show less

Inside Sales Representative

New Delhi, Delhi, India

2 years

Not disclosed

On-site

Full Time

OnActive is a Jaipur-based professional business consulting firm established in 2020. The company specializes in IT and management consulting services, including process improvement, project management, and implementation support. OnActive also offers a range of services such as data management, data science, cloud services, customer experience management, quality assurance, recruitment, market research, customer support, web development, mobile app development, and website design. Role- Inside Sales Representative – Delhi Are you a driven and confident sales professional with a passion for communication and a tech-savvy mindset? We are looking for an Inside Sales Representative to join our dynamic team in Delhi. This is a fantastic opportunity to work in a fast-paced environment where your efforts directly impact business growth. Location: New Delhi Experience: 1–2 years in telecalling/inside sales Work Days: 6 days a week (3rd Saturd ay off) Key Responsibilities Lead Generation: Use Google and LinkedIn to identify potential clients and build a strong lead database. Outreach: Initiate communication through phone calls, emails, and LinkedIn messages to introduce company services. Appointment Scheduling: Book meetings for senior sales members with prospective clients. Client Communication: Maintain professional and timely communication with potential and existing clients. Customer Support: Assist clients by providing basic technical information and guidance. Feedback & Coordination: Share client feedback with internal teams to improve service quality and customer experience. CRM Management: Keep detailed and accurate records of all lead interactions and progress. What We’re Looking For Educational Qualification: Graduate in any discipline (IT background preferred). Experience: 1–2 years in inside sales, telecalling, or telesales. Communication Skills: Excellent spoken and written English and Hindi. Tech-Friendly: Comfortable using LinkedIn, email tools, and CRM software. Sales-Driven: Motivated to meet targets and convert leads into clients. Professionalism: Strong interpersonal skills, patience, and confidence in handling client conversations. Benefits & Perks Attractive Incentive Structure: Earn more with performance-based bonuses. Learning Environment: Grow your skills in B2B sales and client engagement. Be part of a team where your ideas matter, your skills are valued, and your growth is supported. If you're ready to take the next step in your career, we want to hear from you! Apply now and start your journey with us! Skills: technical communication,customer support,lead generation,telesales proficiency,sales-driven,client communication,sales,communication,crm management,telecalling,interpersonal skills Show more Show less

UX designer

India

6 years

Not disclosed

Remote

Contractual

Role: UX designer Experience: 5+ Yrs Location: Remote Contract Duration: 6 Months and extendable Budget: 1.2 LpM What you'll do As a Senior UX Designer, you will lead and work in partnership with global product teams to develop simple and intuitive user experiences for our customers and millions of users around the world. As part of your role, you will: Shape Product Direction Contribute to product or feature direction by suggesting features and enhancements to improve the overall experience Own and drive the design problems from ideation to execution. Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences to our most challenging and high impact areas. Deeply understand the business goal and customer goals, balancing them to create impact Deliver High Quality Designs Showcasing Excellence And Craft Use quantitative data and qualitative feedback to inform the design decisions iteratively Create user scenarios, user journey, wireframes, UI designs and prototypes throughout the full cycle of the product development Collaborate closely with designers on the team to gather feedback, define features and contribute to the overall direction of your product area Collaborate with central design system team and other designers to identify opportunities for standardization and incorporate recommendations for components. Evangelize and drive product standards. Be a Strong Partner Partner with cross-functional teams and disciplines to gain a deep understanding of the problem space, explore strategic opportunities, and solve complex problems. Provide feedback to leadership about performance and opportunities. Provide feedback, mentoring and guidance to team members. Help identify and shape solutions for internal, external roadblocks. About You The successful candidate will bring the following experience and attributes: Comes from Cloud/SaaS and/or Digital enterprises, is used to working in high growth and fast-paced technology firms Track record of design excellence and bringing high quality products to market (6-8 years of experience in product design or UX) with a strong portfolio showcasing product impact. Ability to think long- and short-term to meet the constraints of the product requests while iterating toward a future vision Clear communication skill and ability to present your work to internal stakeholders at different design stages and support your decisions. High curiosity. Comfortable in ambiguity and able to solve problems through building effective relationships across the organization. Ability to learn and change. Degree or master’s in human computer Interaction, Design or equivalent. Experience developing products from 0-1, shipping marketplace and/or platform experiences. Self-motivated and able to work independently and as part of a team Expert in common industry tools such Figma, Jira, etc. @⁨SAFAL MALIK(HR)⁩ @⁨~Sabana⁩ @⁨~Anisha Somani⁩ @⁨~Nikita💕 Vishnawat⁩ @⁨Ayushi Singh🌻⁩ ( new requirement) Skills: figma,prototyping,design,data analysis,building,interaction design,communication,wireframing,ux design,customer,jira,user interface design,user research,cross-functional collaboration,design system,ux Show more Show less

Backup Engineer

New Delhi, Delhi, India

0 years

Not disclosed

On-site

Full Time

JD – Backup Engineer Job title: Fresher - Backup Engineer – Fresher (Druva & Commvault) Work Location: Delhi Division/Department: Technical Support / Security Operations Requirement Severity: Immediate  Full-time  Fresher Job Overview We are looking for a passionate and self-motivated fresher to join our Backup and Data Protection team. This role will provide hands-on exposure to enterprise-grade backup solutions, specifically Druva and Commvault, and is ideal for individuals seeking to build a career in data protection and backup technologies. Key Responsibilities  Assist in configuration, monitoring, and daily operations of Druva and Commvault backup environments.  Learn and support daily backup job status checks, failure analysis, and job reruns.  Help maintain backup schedules and retention policies under the guidance of senior engineers.  Participate in backup and restore testing activities.  Document procedures, configurations, and routine tasks as per standard operating practices.  Coordinate with the L2/L3 teams for issue escalation and resolution. Minimum Qualifications  Bachelor’s degree/diploma in Computer Science, IT, or related field.  Basic understanding of backup concepts, data retention, and recovery processes.  Familiarity with Windows and Linux operating systems.  Knowledge of networking fundamentals (IP, DNS, ports, etc.).  Eagerness to learn enterprise backup tools like Druva and Commvault.  Must have own conveyance and be open to travel to client locations if required.  Good documentation skills using MS Office or equivalent tools. What We Offer  Hands-on training and mentorship in Backup tool technologies.  Opportunity to work with industry-leading security solutions like Druva and Commvault.  A dynamic and supportive work environment.  Growth opportunities in the field of backup technologies.  Working Days: 6 days a week (Monday to Saturday), with every 3rd Saturday off. This is a fresher position, so we are looking for someone who is enthusiastic, ready to learn, and grow with the team. If you are passionate about backup technologies and want to kickstart your career in backup engineering, apply now Skills: data,recovery processes,backup concepts,druva,windows operating system,documentation skills,data retention,security,networking fundamentals,linux operating system,ms office,commvault Show more Show less

BRAND PROMOTER

Bengaluru, Karnataka, India

1 - 3 years

Not disclosed

On-site

Full Time

About Company Nosh Robotic At Nosh Robotic, we are revolutionizing the way food is prepared and consumed through innovative robotics and automation solutions. Our mission is to make everyday life simpler, healthier, and more enjoyable by delivering cutting-edge technology that blends seamlessly with daily routines. Our core values drive our culture and include a commitment to innovation, customer-centricity, and a passion for excellence. We believe in empowering our employees to push boundaries and think creatively, fostering an environment where new ideas are celebrated and collaboration is key. At Nosh Robotic, we are proud of our diverse and inclusive workplace, where people from all backgrounds come together to achieve common goals. Our culture is built on transparency, respect, and continuous learning, ensuring everyone has the opportunity to grow and succeed. Join us on our journey to transform the food industry and make a real impact on people's lives worldwide! Here’s What Your Day Will Look Like Plan and execute sales initiatives Connect with potential customers through calls, emails, and demo/in-person meetings to understand their food needs and challenges Become an expert in Nosh’s features and benefits, effectively demonstrating how Nosh elevates the everyday lives of customers Actively gather customer insights and share them with the team to improve our offerings Meet and exceed monthly sales targets and KPIs What You Bring On-board 1-3 years of experience in sales or a related field, with a proven track record of meeting targets Exceptional communication and interpersonal skills to build trust and rapport A go-getter attitude with a knack for closing deals Analytical mindset with the ability to interpret data, track performance metrics, and derive actionable insights Passion for innovation and its potential to change lives Don’t feel that you tick all the boxes? Don’t fret, we are looking for passion and drive above all, so we would love to chat! What You’ll Get In Return Opportunity to be a part of the founding team for a new category product made in India, for the World Tasting a lot (a lot!) of food Water cooler fun-times and regular team outings Skills: analytical skills,customer insights,brand advertising,connect,performance metrics,sales,communication,interpersonal skills Show more Show less

Asset Coordinator L1 – Qty-02

Ahmedabad, Gujarat, India

0 years

Not disclosed

On-site

Full Time

Good Knowedge of MS Excel. Good Communication Skill. Asset management support. Day to day update asset data in CMDB asset tool. Add assets in Asset tool as per received request. Update/Change/modify assets as per raised request by user. Support in troubleshooting for the asset query and software issues of asset discovery. Raise ticket in tool for the service now (asset management tool) catalog update/modify. Prepare ARC/RRC data and get approval from respected BUIT. Update asset stock details properly and issue to user as per request raised. Asset inventory (PIV), Asset related activities. Co-ordinate and meeting with respective OEM/Vendor for Asset management tool. Prepare and provide asset tag as per BU wise assets delivered at site. Coverage/compliance software installation and troubleshooting Vendor coordination, etc. Skills: arc,data entry,data,ms excel,troubleshooting,vendor coordination,communication skills,asset management Show more Show less

HR recruiter

Surat, Gujarat, India

4 years

Not disclosed

On-site

Full Time

Key Responsibilities: Manage the end-to-end recruitment process: sourcing, screening, interviewing, and onboarding of candidates. Work closely with hiring managers to understand role requirements and develop effective recruitment strategies. Source candidates through job portals, social media, campus drives, employee referrals, and other innovative channels. Conduct pre-screening interviews, evaluate candidate fit, and coordinate with departmental heads for further assessments. Maintain recruitment reports, metrics, and documentation for internal reviews and audits. Ensure compliance with company policies, labor laws, and regulatory guidelines specific to the pharmaceutical industry. Key Skills and Qualifications: Bachelor’s or Master’s degree in HR, Business Administration, or related field. 2–4 years of experience in recruitment within the pharmaceutical/healthcare industry. Strong understanding of pharma job roles, technical skill sets, and regulatory requirements. Excellent communication, interpersonal, and negotiation skills. Interested candidates drop your resume on s.anisha@onactive.in Show more Show less

vendor coordinator

Ahmedabad, Gujarat, India

2 - 3 years

Not disclosed

On-site

Full Time

Vendor Coordinator L1 – Qty-02 Location -Ahmedabad Experience : 2 to 3 years Qualification : Graduation Budget : 21000 to 23000 CTC Job Description : · Good knowledge of MS Excel. · Good Communication Skills. · Act as a single point of contact for the client's IT vendors and provide vendor coordination for customer operations. · Lead Governance meetings with vendors. · Maintain list of Insurances for Spare and repair cases. · Maintain healthy relationship with CUSTOMER’s IT vendors. · Call Logging as per Vendor processes and coordinate till resolution / service restoration. · Follow vendor escalation matrix and in case of any deviations escalate the same to CUSTOMER’s SPOC. · Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information. · Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service – e.g.: -Desktop / Laptop Hardware Show more Show less

Asset Coordinator

Ahmedabad, Gujarat, India

0 years

Not disclosed

On-site

Full Time

Asset Coordinator L1 – Qty-02 Location: Ahamdabad Experience: 2 to 3 Yrs. Qualification: Graduation JD: · Good Knowedge of MS Excel. · Good Communication Skill. · Asset management support. · Day to day update asset data in CMDB asset tool. · Add assets in Asset tool as per received request. · Update/Change/modify assets as per raised request by user. · Support in troubleshooting for the asset query and software issues of asset discovery. · Raise ticket in tool for the service now (asset management tool) catalog update/modify. · Prepare ARC/RRC data and get approval from respected BUIT. · Update asset stock details properly and issue to user as per request raised. · Asset inventory (PIV), Asset related activities. · Co-ordinate and meeting with respective OEM/Vendor for Asset management tool. · Prepare and provide asset tag as per BU wise assets delivered at site. · Coverage/compliance software installation and troubleshooting · Vendor coordination, etc. Interested candidates drop your resume on s.anisha@onactive.in Show more Show less

Salesforce Commerce cloud

India

5 years

Not disclosed

On-site

Full Time

Experience: 4–5 Years Must-Have ✔️ 2+ yrs on Salesforce Platform ✔️ Hands-on with Field Service implementations ✔️ Strong in Apex, Service Cloud, integrations ✔️ Salesforce Certs preferred (Admin, FSL, Dev I) ✔️ Agile/Waterfall project experience Skills: salesforce platform,apex,field service,service cloud,agile,salesforce,cloud,field service implementations,waterfall,integrations Show more Show less

Customer Support - Voice & Chat Process

Jaipur, Rajasthan, India

1 years

Not disclosed

On-site

Full Time

OnActive is a leading Business Process Management (BPM) company. OnActive combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over numerous clients across various industries. The Role Share your resume to (shabana@onactive.in) You Will Be Responsible For Handling inbound calls and emails in a professional manner. Decent typing speed Provide accurate information on products, pricing, and promotions. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Assist customers with orders, returns, tracking, and queries. Ideal Profile You have at least 1 year experience within a Customer Service or Telesales role, ideally within the Telecommunications industry. You possess excellent interpersonal as well as written and verbal communication skills. You have working knowledge of Teleperformance You are a strong networker & relationship builder You are a strong team player who can manage multiple stakeholders You are a strong mentor and coach who can build high performing teams What's on Offer? Opportunity within a company with a solid track record of performance Work alongside & learn from best in class talent Opportunity to make a positive impact Show more Show less

Asset Coordinator

Ahmedabad, Gujarat, India

1 years

Not disclosed

On-site

Full Time

OnActive is a leading Business Process Management (BPM) company. OnActive combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over numerous clients across various industries. The Role Share your resume to ( shabana@onactive.in ) You Will Be Responsible For Daily asset data update in CMDB Asset Tool Add/Update/Modify assets based on user requests Support troubleshooting for asset & software discovery issues Raise & manage tickets in ServiceNow Prepare ARC/RRC data and follow up on approvals Ideal Profile You have at least 1 year experience including solid experience in a similar role within Financial Services, Real Estate and Aviation, Transport & Logistics. You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments You are a strong networker & relationship builder Good knowledge of MS Excel Strong communication skills Support in asset management What's on Offer? Work in a company with a solid track record of performance Work alongside & learn from best in class talent A role that offers a breadth of learning opportunities Show more Show less

Vendor Coordinator

Ahmedabad, Gujarat, India

1 years

Not disclosed

On-site

Full Time

OnActive is a leading Business Process Management (BPM) company. OnActive combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over numerous clients across various industries. We deliver an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. The Role Share your resume to ( shabana@onactive.in ) Key Responsibilities Act as SPOC for IT vendor coordination Lead vendor governance meetings Maintain insurance & repair case records Track & escalate per vendor SLA matrix Log calls and coordinate until issue resolution Maintain full vendor contact & escalation database Coordinate device dispatch for repair (Desktops/Laptops) Ideal Profile You have at least 1 year experience, ideally within a Service Management role. You have excellent communication and interpersonal skills. You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments You are highly goal driven and work well in fast paced environments Good knowledge of MS Excel Excellent communication skills What's on Offer? Work alongside & learn from best in class talent Excellent career development opportunities Opportunity to make a positive impact Show more Show less

HR Manager

Surat, Gujarat, India

1 years

Not disclosed

On-site

Full Time

OnActive is a leading Business Process Management (BPM) company. OnActive combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over numerous clients across various industries. We deliver an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. The Role Share your resume to ( shabana@onactive.in ) You Will Be Responsible For Providing support to the full spectrum of HR functions including talent acquisition, learning and development and compensation and benefits. Employee onboarding & offboarding. Creating and maintaining employee personnel files and ensuring employee information is up to date in the internal system. Application and renewal of work visas. Maintaining employee leave and training records. Administering medical and other insurance as per Company policy. Preparing monthly HR reports for management. Managing various aspects of HR Operations including employee documentation, on-boarding and off-boarding, insurance and HR audits. Creating, implementing and administering human resources policies and procedures and ensuring that practices are compliant with statutory requirements and guidelines. Providing support for recruitment as required, including but not limited to conducting hiring needs analysis, conducting reference checks and employment contracts. Supporting employee relations by providing guidelines and clarifications on policies and their application. Managing employee benefits and claims administration. Working closely with finance and/or outsourced vendors to ensure timely and accurate processing of payroll and other claims. Other adhoc works such as preparing work certificates etc. Managing a team of 0 people. Defining and leading projects focused on continuous improvement. Ideal Profile You have at least 1 year experience including solid experience in a similar role within Consumer, Healthcare & Lifesciences and Retail. Strong knowledge of legal and statutory requirements pertaining to HR practices. Excellent communication and interpersonal skills, with the ability to interact and build credibility across all levels of the organisation. You are a strong mentor and coach who can build high performing teams You are highly goal driven and work well in fast paced environments You are a strong team player who can manage multiple stakeholders What's on Offer? Work alongside & learn from best in class talent Opportunity to make a positive impact Join a market leader within Retail Show more Show less

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