Customer Support - Voice & Chat Process

Job Description

OnActive is a leading Business Process Management (BPM) company. OnActive combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over numerous clients across various industries. The Role Share your resume to (shabana@onactive.in) You Will Be Responsible For Handling inbound calls and emails in a professional manner. Decent typing speed Provide accurate information on products, pricing, and promotions. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Assist customers with orders, returns, tracking, and queries. Ideal Profile You have at least 1 year experience within a Customer Service or Telesales role, ideally within the Telecommunications industry. You possess excellent interpersonal as well as written and verbal communication skills. You have working knowledge of Teleperformance You are a strong networker & relationship builder You are a strong team player who can manage multiple stakeholders You are a strong mentor and coach who can build high performing teams What's on Offer? Opportunity within a company with a solid track record of performance Work alongside & learn from best in class talent Opportunity to make a positive impact Show more Show less