Area Service Manager

Role Overview: As an Area Service Manager in the Electronic Appliances sector, your primary responsibility is to lead and manage a team of service technicians to deliver high-quality service to customers. You will oversee service operations, center appointments, customer satisfaction, technical support, process improvement, budget management, vendor relations, and quality assurance to ensure efficient service delivery. Key Responsibilities: - **Team Leadership:** Mentor and manage service technicians to uphold service quality. - **Service Operations:** Oversee scheduling, dispatch, inventory management, and service quality standards. - **Center Appointments:** Appoint and manage new service centers for expanded coverage. - **Customer Satisfaction:** Handle complaints and ensure high levels of customer satisfaction. - **Technical Support:** Troubleshoot complex issues related to LED TVs, Air Conditioners, and Washing Machines. - **Process Improvement:** Optimize service procedures for enhanced efficiency. - **Budget Management:** Control costs and improve profitability. - **Vendor Relations:** Manage relationships with suppliers to ensure parts availability. - **Quality Assurance:** Ensure adherence to industry quality standards. Qualification Required: - Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. - Good working experience in CRM Software. - Proven managerial or leadership experience with strong team management and interpersonal skills. - Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. (Note: Omitted Additional Details section as it was not present in the provided job description),