Area Service Incharge (Mobile)

Run Service Infocare

3 - 7 years

2 - 3 Lacs

ernakulam hyderabad chennai

Posted:9 hours ago| Platform:

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Skills Required

service incharge service coordination after sales service field service service operations service operations management service delivery management service strategy service management service contracts

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Ensure strict compliance with organizational processes and policies in all service operations.
Drive consumer satisfaction goals, including Net Promoter Score (NPS) and Consumer Effort Score (CES).
Implement, review, and enhance field service operations to improve efficiency.
Deliver operational KPIs related to both service quality and revenue.
Lead and manage the field service team to ensure optimal customer service delivery.
Guide and support ASC (Authorized Service Center) staff to provide timely and quality service.
Address customer and trade partner queries, resolve escalations, and capture feedback.
Maintain high standards of customer service, ensuring quality and integrity in all operations.
Provide feedback and inputs to business, field service, training, and quality teams.
Assist in team goal setting, skill development, and performance evaluations.
Conduct market visits to meet ASC and trade partners for relationship building and operational oversight.

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