8 Service Incharge Jobs

Workshop Management Business Generation Customer Satisfaction Key Account Management Post-Sales Service & Complaint Reporting Required Candidate profile Diploma in Automobile or Mechanical Engineering Minimum 3–5years experience in workshop or service management roles (automotive) Having strong Customer relationship management & dealership operations

Roles & Responsibilities: Ensure strict compliance with organizational processes and policies in all service operations. Drive consumer satisfaction goals, including Net Promoter Score (NPS) and Consumer Effort Score (CES). Implement, review, and enhance field service operations to improve efficiency. Deliver operational KPIs related to both service quality and revenue. Lead and manage the field service team to ensure optimal customer service delivery. Guide and support ASC (Authorized Service Center) staff to provide timely and quality service. Address customer and trade partner queries, resolve escalations, and capture feedback. Maintain high standards of customer service, ensuring quality...

Roles & responsibilities Responsible for driving Services with process compliance and ensuring that the organization's process and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to ASC Service staff to ensure timely and quality Customer services Address Customer and Trade queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work en...

Responsibility to keep our robot healthy and done trouble shooting in order to maximize productions and minimize breakdown losses and visiting our B2B customers on basis service demand.

Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements Execute Sales order on timely manner. Address customer inquiries in a timely manner. Co-ordinate with client, Update and Identify requirements at site and system Perform activities according to company policies, procedures, protocols and safety standards. Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input Analyse an...

1.Maintaining the appropriate registers / records 2.Validating all orders received, as per the commercial manual 3.Checking if a proper authorization has been taken for any deviations in orders, w.r.t. Commercial terms 4.Ensuring the compliance with the authority limits as per the divisional guidliance 5.Obtaining monthly WIP from accounts for scrutiny and escalation to concern service in charge 6.Raising / Validate all bills and final accounting in time as per the guidelines in the manual 7.Forwarding all cheques collected from the customers to accounts with appropriate details 8.Providing details regarding provisions kept for various activities to accounts 9.Prepare a detail job wise sched...

The service Incharge has to receive the goods received from the customer for repair or service. Then enter the details in the computer and allot a Job No. Then give the goods to the engineer for preparing a report of the repair to be done to rectify the instruments. Then the estimate for repairs is prepared and sent to customer for approval. If approved, a P/I si sent to the customer for payment. When payment is received, engineer is told to repair the instruments. After repairs, the instrument is depatched to the customer. If the repair estimate is not approved, the instruments are returned without repairs. All actions are recorded in the computer.

Please call on Call : 8097516674 Mail : sangeeta@contactxndia.com Role & responsibilities Area Service Incharge Location : Mumbai/Kolhapur/Surat Exp : 3to 5 years Education : Diploma/Degree in Electrical or Electronics POSITION PURPOSE * To ensure post - sales services to customers of the assigned territory * To provide proactive customer care services to projects * To manage ASP network in the territory * To ensure quality delivery of warranty services * To coordinate service camps at projects sites * To ensure customers satisfaction as targeted * To resolve customer care issues pertaining to dealers JOB PROFILE * To supervise service delivery of SPs ( service personnel ) on daily basis * T...