Job
Description
Key Responsibilities 1. Branch Operations Management Supervise day-to-day operations of assigned branches (Gold Loan, New Gold Purchase Loan, FD, RD, DD) Ensure adherence to company SOPs, RBI norms, and gold appraisal protocols Monitor and guide Branch Managers to meet daily, weekly, and monthly performance KPIs Ensure 100% compliance in documentation, cash management, gold security, and audits 2. Target Achievement Drive branch-wise and region-wise targets: Gold Loan Disbursement Collection Efficiency Gold Saving Scheme Enrollments FD/RD Mobilization Track sales funnel and support Business Development Executives (BDEs) to convert leads 3. People Management Coach and mentor Branch Managers, GLOs, and BDEs for consistent performance Handle escalations, conflict resolution, and staff grievance redressal at branch level Ensure discipline in attendance, dress code, communication, and customer service 4. Recruitment & Onboarding (Special Focus) Plan manpower requirements in consultation with HR & MD Conduct interviews for frontline and mid-level roles (BDE, GLO, BM) Drive recruitment campaigns (walk-ins, local job boards, referrals) Coordinate initial onboarding, training, and policy orientation at regional level Maintain talent pipeline for expansion and attrition replacement 5. Training & Performance Monitoring Identify skill gaps and schedule monthly product and process training Ensure appraisal of gold is done as per companys standards Review employee KPIs and prepare performance improvement plans if needed 6. Reporting & Review Submit MIS reports on branch productivity, collections, disbursement, and team performance Conduct fortnightly reviews with senior management Implement compliance and audit points raised during internal and external audits
