Area Manager - Housing Loans

ROLE PURPOSE & OBJECTIVE

• Housing Loan is a growing business for Ujjivan. The Area Manager-Housing Loan is the most important position that will drive this business in the respective cluster. The position is responsible for overall growth and success of the business in the cluster.
• Built efficient team of Loan officers and cluster Managers in the Area/cluster assigned
• Oversees the performance of the HL portfolio of his/her region by area and branch in terms of growth (amount and client base) and productivity of cluster manager/loan officers by guiding them and carrying out constructive reviews of their performance
• Overall responsible for the control and recovery of loans in his/her region, risk assessment and recovery strategies.
• In coordination with the branch, credit & product teams, identifies suitable branches and locations for Housing business loan and gets the locations activated. Ensures proper goal setting, resource planning, marketing and sourcing of HL business. Identifying legal and technical evaluators in the locations during expansion.
• Work closely with product and marketing team to drive suitable branding and marketing activities in his/her respective cluster.
• Effictivly handly DSA Chanl contcores.

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Will be responsible to handle the geography of at least 3-4 clusters with a portfolio size of ?100 ?150 Crore

Will be responsible to handle a team of 4 5 cluster managers with an indirect reporting of 15 30 Loan officers/relationship managers

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility to provide guidance and solutions to his/her team as required
• Assign targets and results on daily, weekly, monthly basis of portfolio of risk by different categories such as days in arrears, number of installment due, amount within his/her region by area, branch, loan officer with the objective to identify tendencies and risks.
• Supports Cluster Manager- in his/her area in their duties of client visits, risk assessment and recovery strategies
• Efficient staffing by timely recruitment & training
• Implement, supervise and control effectiveness of commercial strategy with his/her team to reach the productivity and growth targets established.
• Approve deviations and exceptions according to policy in place.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Customer

• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.

Internal process

• Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
• Monitor health of portfolio
• Sanctioning of loans according to the policy in place.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools
• Discuss strategies and changes in terms of products, capacity building, procedures etc.

Learning & Performance

• Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch
• Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
• Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring of Housing Loans team.

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate, preferably Post Graduation

Experience

• 8-13 years in sales and documentation of loans of which at least 4 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC/ CA firms/ Outsourcing Agencies. Mixed experience of Sales + Credit is acceptable, but should be predominantly in sales.

Functional Skills

• Ability to create teams and drive sales performance. Will be required to take complete ownership of Housing Loan at sub-regional level.
• Ability to engage with customers, colleagues & agencies providing valuation and legal opinion. Plan & execute Marketing and Sales promotion for Housing Loan
• Ability to plan and coordinate
• Team Leading Experience is highly preferred
• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.
• Good Computer knowledge.
• Characteristics of Entrepreneurial Behavior Ability to plan, set goals, initiative, persistence, self-discipline, capacity to take risks, produce support networks and assess the market
• Establishes a friendly and professional relationship with the entire team

Behavioral Skills

• Training Skills
• Interpersonal skills ability to handle various types of mindsets and get desired output for meeting banks goal
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer relations
• Performance oriented

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

• Product and marketing team

• Legal & technical team

• Regional Ops, Credit , collection

• External marketing agency

• Audit, Vigilance, Admin & FCU team