Area Collections Manager

LocationMumbai Job Responsibilities: - Managing the portfolio by strategizing and driving collections for the assigned region. - Driving the compliance to collection processes in the assigned region - Responsible for controlling the roll rates and recovery of overdue from the delinquent pool &controlling bucket wise delinquencies. - Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior clientexperience. - Develop and execute collection strategies consistent with the nature of exposure and gravity ofdelays in payment. - Identify, develop and continuously improve collections process to ensure overall efficiency - Develop in an in-depth understanding collections SOP and drive implementation - Accountable for designing and implementing Compliance &; Controls for collections unit in line with regulatory guidelines. - Daily monitoring and regular reviews of delinquent portfolio to make location level strategy forsmooth operations. Functional Competencies - Business AcumenAnalyse the effectiveness of the processes on a day-to-day basis and coursecorrect. - AnalyticalDrive specific process efficiency metrics and be accountable to drive data-drivendecision making. - Managing StakeholderManage disagreements maturely and align stakeholders. Communicateproactively and help bring clarity around deliverables and owners. - Results OrientedDeliver on short-term goals and long-term milestones set by business. Attributes we are looking for - Must be MBA/Graduate and above and have at least 5 years; experience in collections. - Experience in New age NBFCs or Banks or Fintech is mandatory. - Decision making, work under pressure, Effective communication PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy