Area Academic Manager - Reputed Digital Learning Solutions Provider

4 - 5 years

7 - 9 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

This role will require extensive travel across major cities in Gujarat for training purposes.

Key responsibilities:

1. Training:

  • Organize Go-live Teacher training/ Product training.
  • Conduct CE based pedagogy/ refresher training session.
  • Product and process training to newly recruited Co-ordinators in schools.

2. Service support

  • Identify and resolve content related concerns raised by teachers, within defined timelines.
  • Provide product development inputs to the organisation based on the feedback from school/ teachers.
  • Analyze usage reports to plan and implement academic interventions in schools.

3. Relationship

  • Visit schools at defined time intervals and ensure optimal usage of assets in teaching.
  • Organise usage and engagement activities in schools, as required.
  • Ensure excellent customer satisfaction on academic parameters and collect the customer feedback form, as per timelines.
  • Meeting with the school stakeholders/ school management, as required.

4. Revenue:

  • Create need for various other products & increase business at schools.
  • Manage the schools in terms of high collections and low delinquency.

5. General:

  • Update Project portal & other related reports as mandated.
  • Manage Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback.
  • Ensure adherence/ compliance to the listed policies and processes

Knowledge/Skills

  • Strong communication skills
  • Training & problem-solving skills
  • High degree of Relationship building skills
  • Strong interpersonal skills

Education

Candidate should have a strong educational background - graduation/ post-graduation degree preferably in Maths/ Science/ Social Sciences/ Commerce/ English or related subjects; Possessing a B. Ed degree or equivalent will be considered as an added advantage.

Experience:

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