AppZen - Implementation Success Manager

Job Description

Job Description Key Responsibilities : End-to-End Implementation Management Manage multiple end-to-end single or multi-country implementations for customers simultaneously. Oversee the solution's complete deployment across all modules, functionalities, integration points, and people/change management topics in scope. Manage the implementation roadmap and provide regular reports to global steering committees. Stakeholder & Customer Engagement Build and maintain trustworthy relationships with customers, internal teams, and stakeholders to facilitate effective communication and collaboration. Exhibit exceptional customer presence and presentation skills, confidently engaging with C-level executives. Liaise with multiple internal cross-functional teams (e.g., product, engineering, sales) to ensure seamless project execution. Solution Design & Configuration Study customer Accounts Payable (AP) processes and effectively map them to the ecosystem of the Autonomous AP solution. Drive the requirement gathering process and ensure thorough documentation. Evaluate complex customer business requirements following established methodologies. Manage the development and review of functional documentation, such as expense (TE) policies, process documentation, conceptual designs (CDW), and technical integration designs. Independently drive product configuration based on customer business requirements, while considering functional and technical dependencies. Gather detailed integration-related requirements from clients and translate them into application designs. Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants. Project Governance & Delivery Manage User Acceptance Testing (UAT) related test result evaluation and bug-fixing processes. Manage and maintain the cut-over plan (both business and technical aspects). Deliver on SLAs and commitments within defined timeframes and budget, including updating project tracking systems and fulfilling administrative responsibilities. Leadership & Mentorship Oversee global/regional expense policy or template development if it's a multi-country deployment and in program scope for enterprise implementations. Be a strong leader who can mentor and passionately develop team members. Ideal Candidate Profile Experience : 8+ years of experience in implementing SaaS products or other relevant business consulting roles. Domain Knowledge : In-depth knowledge of Accounts Payable (AP) / Procure-to-Pay (P2P) functions. Leadership & Mentorship : A strong leader with a proven ability to mentor and develop people within a team. Project Management : Strong project management skills, capable of managing multiple complex implementations simultaneously. Customer Engagement : Exceptional customer presence and presentation skills, comfortable interacting with C-level executives. Collaboration : Ability to effectively liaise with multiple internal cross-functional teams. Integration Understanding : Basic understanding of the integration framework for integration with relevant ERP/P2P systems. (ref:hirist.tech) Show more Show less