Job
Description
The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions. Responsibilities: Provide Hands-on Level 2/3 support for business applications, troubleshooting technical and functional issues Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues. Write strong SQL queries/scripts for data analysis and problem resolution Monitor daily Autosys job executions, system performance, ensuring uptime and reliability Collaborate with cross-functional teams to identify and resolve production issues Create and maintain documentation related to production issues and resolutions Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint Coordinate with SA and EAP teams on the System updates, green zones and COB activities Monitor and Manage Inbound and Outbound feed SLA breaches Provide timely updates on system performance and issue status to senior management Participate in on-call rotation and respond to production issues after business hours Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications Qualifications: 8-12 years' experience in an Application Support role. Manage job orchestration using tools like Autosys and other schedulers. Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting. Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark. Experience in developing and optimizing Unix shell scripts for automation and issue resolution. Issue tracking and reporting using tools such as ServiceNow, Jira Experience with some programming languages and willingness/ability to learn. Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholders Proficiency in MS Office (Excel, PowerPoint) tools Education: Bachelor’s/University degree or equivalent experience Master’s degree preferred. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less
