Hapag-Lloyd AG logo

Application Support Specialist (Salesforce TMS)

5 years

0 Lacs

sholinganallur tamil nadu india

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

support salesforce tms transportation management stability integration erp logistics troubleshooting configuration collaboration data navigation ux ui resolve analysis development shipping api xml servicenow jira communication sql technology

Work Mode

On-site

Job Type

Full Time

Job Description

THE ROLE

The

Salesforce TMS – Level 2 Support Engineer

will play a critical role in supporting, maintaining, and enhancing the Transportation Management System (TMS) implemented on the Salesforce platform. The role focuses on ensuring system stability, resolving functional and technical issues, and maintaining smooth integration between Salesforce TMS, ERP, and third-party logistics systems.The ideal candidate will have a strong background in Salesforce support and logistics operations, with hands-on experience in troubleshooting, configuration, and process improvement. This position requires strong analytical skills, a proactive mindset, and effective collaboration with global logistics, IT, and business teams.

Key Responsibilities & Tasks

  • Provide L2 support for Salesforce TMS, addressing functional, data, and integration issues.
  • Troubleshoot user access, navigation (UX/UI), and SSO-related problems.
  • Investigate and resolve data discrepancies and integration failures with external systems (ERP, carriers, depots).
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Manage user permissions, roles, and configurations in Salesforce.
  • Collaborate with logistics, IT, and development teams to ensure seamless transport operations.
  • Document incidents, FAQs, and create knowledge base articles.
  • Support system upgrades, patches, and functional validations.

Behaviors & Approach

Strong analytical and problem-solving skills with attention to detailFocused mindset with a proactive and solution-oriented approachEffective communicator with strong collaboration skills across teams and culturesAbility to work independently and manage multiple priorities in a fast-paced environment

Work Experience:

Must Have:

  • Bachelor’s degree in IT, Computer Science, or Supply Chain Management.
  • 2–5 years of Salesforce support or TMS application experience.
  • Strong understanding of Salesforce objects, workflows, profiles, and permissions.
  • Hands-on experience in transportation/logistics operations, ideally in liner shipping or inland transport.
  • Familiarity with system integrations (EDI, API, XML, JSON).
  • Proficiency with ITSM tools (ServiceNow, Jira, Remedy).
  • Strong analytical, problem-solving, and communication skills.

Preferred:

  • Salesforce Administrator (ADM-201) certification.
  • Knowledge of order management, shipment execution, and carrier integration.
  • SQL and data troubleshooting exposure.
  • Experience in supporting global transport systems and process automation.

Education & Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or Supply Chain Management (or related discipline)

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