Application Support Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

• Handle image updates via authorized service requests.
• Integrate and maintain base workstation images (Windows, macOS, drivers, utilities).
• Conduct User Acceptance Testing (UAT) and certify images.
• Schedule and deploy updated images through approved processes.
• Monitor for available patches, conduct testing, and propose patch schedules.
• Create, test, and deploy software packages
• Perform conflict detection and remediation during packaging.
• Conduct UAT, peer reviews, and final release for applications.
• Schedule deployments based on incident/request priority.
• Triage and manage desktop and VDI-related incidents.
• Classify and handle systemic issues (e.g., malware outbreaks).
• Work with OEMs and third parties for escalations and resolution.
• Coordinate remediation for desktop and VDI support issues.
• Manage provisioning of VDI (dedicated & pooled desktops).
• Deploy changes on Citrix or similar brokers in all environments (Dev/UAT/Prod).
• Apply GPOs, virtual desktop policies, and agent upgrades.
• Maintain user profiles (roaming, local, Citrix Profile Manager).
• Deploy OS and application patches/hotfixes in accordance with change management.
• Hands on Experience with MECM, Intune tool for endpoint management / patching compliance / Packaging.
• Maintain systems at patch level N-1 unless otherwise approved.
• Test patches with application owners and perform regression testing.
• Monitor deployment success and troubleshoot patch issues.
• Perform load/performance testing for virtual environments.
• Monitor and track false and missed events in order to tune monitoring thresholds.
• Report false positives/negatives to improve alert quality.
• Respond to alerts from tools, taking appropriate action.
• Create, manage, and decommission VDI desktops.
• Configure and manage life cycle of the VDI environment.
• Maintain hypervisors and presentation servers.
• Install and maintain software within the VDI.
• Manage VDI image pools and print drivers.
• Create, update and decommission VDI desktops.
• Baseline and review the threshold monitoring parameters for virtual desktop environment.
• Track and report on Citrix (or other interface) license usage.
• Analyze license trends to optimize usage and compliance.
• Ability to work independently and make decisions with little direct supervision.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations. Professional & Technical Skills:
• Ability to work independently and make decisions with little direct supervision.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations. Must have skill: Proficiency in Microsoft Windows Desktop Management. Hands on Experience with MECM, Intune, Citrix Workspace tool for endpoint management / patching compliance / Packaging Good to have skill: Strong experience with remote desktop tools and advanced troubleshooting techniques for software applications. Application Packaging, scripting, Azure Virtual Device, M365 cloud PC, M365 Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management. - This position is based at our Gurugram office. - A 15 years full time education is required.