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Application /Support Analyst

Application /Support Analyst

Luxoft

2 - 5 years

9 - 13 Lacs

mumbai pune chennai

Posted:3 weeks ago| Platform:

Apply

Skills Required

risk management change management application support troubleshooting protocols cms avaya cms problem management verint avaya pbx aes sql server technical support servicenow itsm incident management voip linux avaya sip unix wfm itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for:aily operations of various software applicationsTroubleshooting and maintenanceTesting and validationDocumentation and change managementCross-functional coordinationOn-call support esponsibilitiesnderstand how these applications support hospital operations roubleshoot and maintain these systems ork with different departments (IT, facilities, security, etc.) ocument processes and follow change management protocols e flexible and responsive, especially during off-hours killsMust have years of IT experience trong critical thinking and problem-solving ood business understanding of operational workflows xcellent communication and teamwork bility to learn new applications quickly xperience with non-clinical systems like VAC acilities work order management ey management isk/feedback reporting ecurity incident reporting lass tracking embership management ice to have D StaffCredentialing and privileging software for medical staff mnigoSecurity incident reporting and case management L6 / ConvergeRisk management and patient safety reporting MS (Accruent)Facilities management and work order tracking rane / TracerEnsembleHVAC system monitoring and control b>Location - pune,mumbai,chennai,banagalore

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Application /Support Analyst