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Application /Support Analyst

Application /Support Analyst

Luxoft

2 - 5 years

9 - 13 Lacs

mumbai pune chennai

Posted:2 weeks ago| Platform:

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Skills Required

software testing change management application support troubleshooting protocols avaya cms problem management avaya pbx verint aes sql production support technical support servicenow itsm incident management linux voip avaya sip unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description
This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for:Daily operations of various software applicationsTroubleshooting and maintenanceTesting and validationDocumentation and change managementCross-functional coordinationOn-call support

Responsibilities

Understand how these applications support hospital operations

Troubleshoot and maintain these systems

Work with different departments (IT, facilities, security, etc.)

Document processes and follow change management protocols

Be flexible and responsive, especially during off-hours

Skills
Must have

+ years of IT experience

Strong critical thinking and problem-solving

Good business understanding of operational workflows

Excellent communication and teamwork

Ability to learn new applications quickly

Experience with non-clinical systems like

HVAC

Facilities work order management

Key management

Risk/feedback reporting

Security incident reporting

Class tracking

Membership management

================

For PTS-016, we need someone for IT application support that has experience with one or more of the applications listed in the requisition (Compete, Keystone/ SimpleK, MD Staff, Omnigo, RL6/Converge, TMS (Accruent), Trane/TracerEnsemble). The role also requires experience interacting with customers, identifying and gathering business requirements, testing/validation of applications. Nice to have

Certifications

Location - pune,mumbai,chennai,Bengaluru

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Application /Support Analyst