Application Production Support Professional - AS400

The Application Production main responsibility is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:

Application Incident Management

Application Request Fulfilment

Application Change implementation

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains.

Responsibilities

For a predefined applications scope take care of:

o Incidents

o Requests

o Changes

Ensure that SLA targets are met for above activities

Handover to Italian teams if knowledge and skills are not available in ISPL

Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

• Contribute to the knowledge transfer with BNL Application Production team
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNL BNP Paribas culture
• Contribute to incidents analysis and associated problem management
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

For the reinforcement of our team, we are looking for an Application Production Supports with these skills:

1. Infrastructure Administration AS400 Environment:

o OS/400 IBM-i

o Scheduler , Control Language

o DB/400

o RPG

o COBOL (nice to have)

2. Infrastructure Administration Mainframe Environment:

o TSO, ISPF/S, CICS, Scheduler IWS, Microfocus Changeman, DB2, JCL

o Microfocus Changeman

o Axway Transfer CFT

o MQ Series

General competences:

- Knowledge of ITIL

- General IT infrastructure knowledge

- Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

- Service Now ticketing system

Basic knowledge of Italian language can be an advantage

Skills Referential

BehaviouralSkills:

• Ability to collaborate / Teamwork
• Client focused
• Ability to deliver / Results driven
• Ability to share / pass on knowledge

Transversal Skills:

• Analytical Ability
• Ability to set up relevant performance indicators
• Ability to develop and adapt a process
• Ability to understand, explain and support change

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years