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Application Admin Lead - (Immediate joiner)

5 years

0 Lacs

india

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

messaging transitions compliance twilio content api audit support communication controls security dkim dmarc configuration mdm retention segmentation publishing governance analytics scoping reporting escalation onboarding

Work Mode

Remote

Job Type

Contractual

Job Description

Location: Remote

Employment Type: Full-time

Experience Required: 5+ years

Availability: Immediate


Application Admin Lead – Employee Messaging & Services

Manages enterprise messaging platforms and internal broadcast tools. Leads transitions, ensures compliance, and coordinates platform enhancements.

Tools: Google Workspace, M365, Staff base, Twilio, SendGrid

Key Responsibilities:

  • Lead transitions, KT, and policy enforcement for messaging tools.
  • Administer calendar/email configurations, aliases, and directories.
  • Oversee Staff base content workflows and API integrations.
  • Manage SendGrid and Twilio-based messaging systems.
  • Ensure platform compliance, audit readiness, and policy documentation.
  • Maintain SLAs, runbooks, and support SOPs.
  • Coordinate escalations with vendors and internal IT.


Qualifications (Enriched):

  • 5+ years of experience administering enterprise communication platforms, including Google Workspace and Microsoft 365.
  • In-depth understanding of Gmail/Outlook admin controls, security settings, SPF/DKIM/DMARC configuration, and MDM enforcement.
  • Skilled in managing shared drives, group policies, retention policies, delegated access, calendar federation, and hybrid setup support.
  • Experience administering internal broadcast tools such as Staff base, with editorial workflows, audience segmentation, publishing governance, and analytics dashboards.
  • Proficient in Twilio/SendGrid API-based email and SMS communication configuration, permission scoping, and event/webhook monitoring.
  • Knowledge of compliance operations: legal holds, audit trails, SOC2/ISO/ITGC reporting requirements.
  • Ability to write and maintain robust SOPs, escalation matrices, KB articles, and onboarding manuals.
  • Proven ability to lead incident resolution across multi-vendor setups and document RCAs for broadcast/email failures.

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