Job Title: IT Administrator with Networking & Server Administration Location : Hyderabad Experience : 6 months – 2 years Job Type: Paid Internship About Us: Instaresz Business Services Pvt Ltd is a forward-thinking, fast-growing technology company that thrives on innovative solutions. We are currently looking for an experienced IT Administrator who will take responsibility for managing and maintaining the network infrastructure, servers, and systems while ensuring smooth day-to-day IT operations across the organization. Key Responsibilities: Set up, configure, and maintain LAN/WAN networks, routers, switches, firewalls, and VPNs. Administer Windows/Linux servers, Active Directory, DNS, DHCP, and user access controls. Manage software and OS package installations using tools like apt, yum, dnf, and rpm. Monitor and troubleshoot network and system performance issues. Maintain web, file, mail, and database servers (Apache, Nginx, Postfix, MySQL, etc.). Implement and monitor IT security measures including firewalls, antivirus, and access policies. Perform system backups, restore processes, and support disaster recovery plans. Support virtualization platforms (VMware, Hyper-V) and assist with basic cloud infrastructure (AWS, Azure). Automate tasks using PowerShell or Bash scripting. Document IT procedures, configurations, and network diagrams. Required Skills & Qualifications: Proven Experience in IT system administration, networking, and server management. Hands-on Knowledge of networking protocols, IP addressing, subnetting, and VPNs. Experience with network devices such as routers, switches, and firewalls. Proficient in Windows Server (Active Directory, Group Policies, DNS, DHCP) and Linux administration (Ubuntu, CentOS, RHEL). In-depth knowledge of server administration , including web servers (Apache, Nginx), databases (MySQL, PostgreSQL), and mail servers (Postfix, Exchange). Experience with package management tools (apt, yum, dnf, rpm). Familiarity with cloud platforms (AWS, Azure) and virtualization tools (VMware, Hyper-V). Strong understanding of IT security practices , including firewalls, antivirus, VPNs, and access management. Scripting skills for automation (PowerShell, Bash). Excellent problem-solving and troubleshooting abilities. Preferred Certifications: CompTIA Network+ CompTIA Security+ Microsoft Certified: Windows Server / Azure Administrator Cisco Certified Network Associate (CCNA) Red Hat Certified System Administrator (RHCSA) ITIL Foundation (For IT Service Management) Additional Skills (Good to Have): Experience with containerization technologies (Docker, Kubernetes). Knowledge of Version Control Systems (Git). Why Join Us: Competitive salary and performance-based incentives Dynamic and collaborative work environment Opportunities for learning and growth Exposure to cutting-edge technologies and industry trends Show more Show less

Gist about our company: A leading venture capitalist (VC) in Silicon Valley commented that “ Evergent is a diamond in the rough ”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 600+ professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems. The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us. Job Title: Cloud & IT Security Analyst Location: Hyderabad Job duties include planning and implementing security measures to protect Evergent SaaS systems, Internal networks, and data Platform. Must have experience and be up-to-date on the latest Information Security intelligence, including hackers’ methodologies, to anticipate security breaches. You will be responsible for preventing data loss and service interruptions by researching new technologies that will effectively protect a network. Roles and Responsibilities: • Monitor and protect organizational cloud infrastructure and IT systems • Conduct security assessments and vulnerability scans Conduct Pen Testing, DAST and SAST • Analyze security logs and investigate potential threats • Implement and maintain security controls and policies • Manage cloud security configurations • Respond to and mitigate security incidents • Assist with annual Security Audits for PCI-DSS, SSAE18, GDPR and more • Respond to Client RFP/RFI as it relates to Evergent Security • Protect system by defining access privileges, control structures, and resources • Recognize problems by identifying abnormalities; reporting violations • Implement security improvements by assessing current situation; evaluating trends anticipating requirements Copyright © 2024 Evergent, Inc., All Rights Reserved Required Skills: - Cloud platform knowledge (AWS, Azure, Google Cloud) - Cybersecurity principles - Network security - Risk management - Compliance frameworks (NIST, ISO 27001) - Security tools (SIEM, IDS/IPS) Typical Certifications: - CompTIA Security+ - AWS Certified Security - Specialty - (ISC)² CCSP - CISSP Qualifications and Education Requirements: BE, B.Tech, M.Tech, MCA, or any Bachelor computer degree Preferred Skills: • 4 to 8 years of experience in information technology or security • Strong communications skills, both written and oral • Organized, responsive and highly thorough problem solver • Minimum Certification of Associate’s degree in Computers, Technology or related field • Technical Knowledge: UNIX, AIX, Linux, Cisco Network IDS, Cisco Host-based IDS, eTrust Access Control, ESM, and IDS. DES encryption, Digital Certificates, SSL, VPN, IPSec, TCP/IP, DNS and web security architecture, mySQL, subversion, AntiVirus,.. Experience: 4-8 Years Show more Show less

Role & responsibilities : Must have good experience Microsoft 365 could base suite of products and managed and set up policies and security. Must have good experience with Sophos firewall, networks, and end point protection. Inventory management, Other hardware and laptop maintenance, diagnostics Management of all cloud-based applications, create users, manage access and escalations (MS365, Sophos), Management of AD and MS policy Implementation most suited to our departments. Device management including on premises devices A/V, printer, servers, laptops, mobiles (basic maintenance), routers, application management, end point security with staff based across India. End point protection (procure, configure, maintain). Networks, firewalls, and cyber threat prevention policies set up and implement. Cloud based infra support and advise for internal Software applications currently on AWS, domain management support would be a good Documentation of policies, & Reporting Disaster recovery, Business continuity management, data backup. Preferred candidate profile : IT Support Perks and benefits : Paid leaves Mon- Fri - 9.30-6.30pm

Job Description We are seeking a highly motivated and experienced System & Office Administrator to join our Trivandrum office. This role combines responsibilities of IT systems management and day-to-day office administration. The ideal candidate will be well-versed in maintaining IT infrastructure and ensuring smooth office operations, while also being proactive, organized, and detail-oriented. What You Will Do Install, configure and maintain servers, networks, hardware, software and related infrastructure. Set up and manage user accounts, permissions, workstations and access rights in coordination with HR processes. Monitor system performance, perform regular data backups and execute disaster recovery plans as needed. Ensure IT security through regular updates, patch management, firewalls, antivirus systems and access control policies. Troubleshoot and resolve technical issues related to systems, networks and office equipment including printers, scanners and VoIP systems. Oversee daily office operations, including facility management and coordination with service providers to ensure a safe, clean and efficient work environment. Manage procurement and inventory of office supplies, liaise with vendors and ensure timely replenishment. Handle internal and external communications (email, post, and phone) and maintain well-organized filing systems and documentation. Support employee onboarding and offboarding activities, including workstation setup and IT access. Assist the management team with scheduling, reporting, travel logistics and day-to-day administrative support. Collaborate with the IT & Admin department based in the Cochin office and be available to travel to Cochin as needed for coordination, support or infrastructure requirements. What Makes You a Great Fit Minimum 3 years of experience in a combined role of system/network administration and office management. Strong knowledge of LAN/WAN networks, patch management and troubleshooting. Proficient with Ubuntu/Linux, Windows and other relevant operating systems. Solid understanding of system security, data recovery and backup solutions. Experience with managing office infrastructure, supplies, facilities and vendor coordination. Strong organizational skills with the ability to multitask, prioritize and work calmly under pressure. Excellent communication skills and the ability to work independently and cross-functionally. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

Call/what's App 9564899005 Tech Sales Agents Technical Sales Min 1 year experience is must Salary upto 50 k+Unlimited Incentives Location- Noida Required Candidate profile Call/what's App 9564899005

Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices. Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance. Assist with hardware upgrades, replacements, and repairs. • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software. Ensure software updates, patches, and security fixes are applied regularly. Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary. Respond to user support requests, resolving technical issues via phone, email, and in-person. • Provide training and documentation for end users on how to use software and hardware effectively. Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently. Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts. Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP). Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems. Assist with network configuration, connectivity, and performance monitoring. Install, configure, and maintain antivirus software on all endpoints. Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity. Ensure compliance with organizational security protocols and best practices. Show more Show less

Job Title: SOC L1 Analyst Experience: 1+ Years Location: Ahmedabad – Gujarat Employment Type: Full-Time [Rotational Shift, Exclusive Morning Shift] Department: SOC Department No of Position: 4 Key Job Responsibilities: · Work in a 24x7 rotational shift environment to ensure uninterrupted security monitoring. · Maintain continuous situational awareness ("eyes on glass") by actively monitoring all logs and alerts. · Detect incidents by monitoring SIEM console activities, including rules, reports, and dashboards. · Monitor SIEM resources to identify anomalies or unusual behavior. · Escalate incidents in accordance with defined SLAs when resolution thresholds are not met. · Monitor and ensure the operational health of the SIEM platform. · Support the SOC team in incident detection, analysis, and resolution processes. · Continuously monitor and analyze security alerts and events from multiple sources to identify and assess potential security incidents. · Lead in-depth investigations of security incidents, including determining root causes, assessing impact, and recommending appropriate response measures. · Coordinate and execute incident response activities to contain, eradicate, and recover from high-severity security incidents. · Collaborate with L2 SOC teams to prioritize, escalate, and manage security events effectively. · Maintain thorough documentation of incidents, including findings, actions taken, timelines, and strategic recommendations for future improvements. · Administer and optimize security tools and technologies within the SOC environment to ensure their effective performance. · Work closely with cross-functional teams (IT, network operations, system administrators) to coordinate and streamline incident response efforts. · Communicate incident status, remediation actions, and post-incident insights to both internal and external stakeholders. · Actively contribute to the development and continuous improvement of SOC procedures, workflows, and incident response strategies. · Stay updated on emerging cyber threats, industry trends, and advancements in security tools to enhance SOC capabilities. Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Security, Cybersecurity, or a related field (or equivalent work experience), with a specialization in Cybersecurity preferred. Proven experience in a SOC environment, with a strong focus on incident response and advanced analysis. In-depth knowledge of cybersecurity principles, threat landscapes, and complex attack vectors. Proficiency with security technologies, including SIEM, IDS/IPS, firewalls, antivirus, and endpoint detection tools. Exceptional analytical and problem-solving skills, with a keen attention to detail. Strong communication skills, both written and verbal, with the ability to convey complex information clearly. Proven ability to thrive in a fast-paced environment and adapt to evolving priorities. Additional Certifications Required SIEM Certifications Other Cybersecurity Certifications Job Type: Full-time Pay: ₹200,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Paid time off Shift: Night shift Rotational shift Work Days: Monday to Friday Work Location: In person

About ESSWAY Cyber Security Solutions ESSWAY Cyber Security Solutions is a global leader in comprehensive cybersecurity, formed in 2023 as a joint venture between Esskay and Way11. We leverage over 30 years of combined industry experience – Esskay's renowned service excellence and Way11's specialized cybersecurity expertise – to deliver cutting-edge solutions for both IT and OT environments. With offices in India, Bangladesh, and the Middle East, we protect clients worldwide from evolving cyber threats. We are committed to innovation, collaboration, and providing a dynamic work environment where you can grow your career and make a significant impact on the cybersecurity landscape Job Summary: We're seeking an experienced Engineer – Cyber to design and implement robust cyber security solutions for industrial control systems. The ideal candidate will have hands-on experience with OT cybersecurity, networking, and industrial communication protocols. Essential Technical Skills: Industrial Control System Security Standards: Experience with ISA 99/IES 62443, ISO 27001, NIST, and CIS guidelines Cyber Security System Implementation: Hands-on experience in host-based and network-based implementation of cyber security in DCS OT Cybersecurity Solution Implementation: Experience with system hardening, network monitoring, antivirus implementation (McAfee), backup solutions (Veritas & Acronis), and virtualization (VMware) Networking Knowledge: Familiarity with TCP/IP protocols, routing protocols, firewalls (Cisco, Fortinet, Palo-Alto, Sophos), and network management systems Industrial Communication Protocols: Understanding of Modbus TCP, Modbus RTU, OPC, and ProfiNet Preferred Certifications: CISSP/CISM/CISA: Validated certifications like CISSP, CISM, or CISA Certified Ethical Hacker (CEH): CEH certification Cisco/Palo Alto/Fortinet Certifications: Relevant certifications Security+, CCNA, CCNP, VCP DCV 6.5+ Familiarity with Industrial Control Systems (Honeywell, Emerson, Yokogawa, Schneider) Education and Experience: - Bachelor's Degree: Preferably in a relevant field - Experience: 6-10 years of hands-on experience in cyber security roles Location This is an on-site position based in India (primary location) with potential deployment to Kuwait. Candidates must be willing to relocate or have existing work authorization for these locations. What We Value Strong execution and commitment to delivering results Excellent written and verbal communication skills in English Team-oriented mindset with ability to collaborate across global teams Strong customer handling capabilities for international projects Willingness to travel domestically and internationally Analytical thinking and problem-solving abilities Self-motivation and initiative with minimal supervision Adaptability to change priorities and requirements Ability to manage multiple complex tasks simultaneously Equal Opportunity Employer Essway is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Show more Show less

Hi Everyone, We are looking Sr. SOC Analyst for one of our MNC client Role: Sr. SOC Analyst (Cybersecurity) Experience: 4-8 Years Location: Navi Mumbai Notice Period: Immediate to 15 Days JD : Reporting Structure Program Lead – Cyber Defence center Education • University degree in the field of computer Science or IT or EXTC Experience/ Qualifications 1. 4 to 8 years’ experience in SOC with good Admin and SOC analysis knowledge • Ready to work in 24X7 shift Industry • Hands on experience in SIEM (ArcSight, IBM QRADAR) admin activity • Perform troubleshooting part in SIEM • Analyst would be part of 24x7 Cyber Security Operations function to perform security monitoring and incident response, data loss prevention, vulnerability management, threat intelligence and threat hunting. • Perform monitoring, research, assessment, and analysis on alerts from various security tools, including IDPS tools, SIEM, Anomaly detection systems, firewalls, antivirus systems, user behaviour analytics tools, endpoint inspection, and proxy devices. • Follow pre-defined actions to investigate possible security incidents or perform incident response actions, including escalating to other support groups. • Maintains standard operating procedures (SOP), processes and guidelines. • Manage threat intelligence function encompassing threat intelligence feeds data collection, adversary analysis, cyber attribution capabilities and disseminating threat intelligence. • Ensure proper functioning of systems in the Security Operations Centre. • Enhance and Build Cyber threat detection use cases and assist in analysing & reducing false positive. • Work with internal experts/external vendors to - resolve technical issues. • Prepare Incident Reports on high severity incidents. • Support the development and enhancement of SOC incident response capabilities. • Execute daily ad hoc tasks or lead projects as needed. Preferred Certifications (Added Advantage) • Preferred Cyber Security certifications (CTIA CISM, CEH, CCNA) or • Certified Network Defender from EC Council. Show more Show less

IT Full-Time Job ID: DGC00676 Chennai, Tamil Nadu 2-5 Yrs ₹2.5 - ₹05 Yearly We are hiring IT Infrastructure Support professionals for our esteemed organization. Kindly find the job description below: About the Role: We're looking for a proactive and detail-oriented IT System Administrator to join our growing team. In this role, youll be responsible for maintaining and supporting our organizations IT infrastructure ensuring our systems, hardware, and networks run smoothly and securely. Key Responsibilities: As an IT System Administrator, you will: Install, configure, and maintain software, hardware, and peripheral devices Set up and troubleshoot Windows-based workstations including: Operating system installation and upgrades IP and email configuration Antivirus, printer, and scanner installations Basic DNS and DHCP setup Manage and monitor LAN/WAN networks for optimal performance and uptime Ensure system integrity through regular monitoring, updates, and maintenance Implement and manage security protocols such as access control, backups, and firewalls Maintain accurate documentation for IT assets, systems, and policies Oversee IT infrastructure including electrical and electronic systems (UPS, generator, access control systems) What Were Looking For: 1–3 years of proven experience in IT system administration Hands-on experience with deploying and configuring laptops/desktops Strong knowledge of Windows OS and related tools Solid understanding of network configuration and patch management Good verbal and written communication skills in English Ability to work independently and resolve technical issues efficiently

Skills: Enterprise and data center IT network specialist, Cisco Certified Network Professional, AWS certified advanced networking Cloud certified, CompTIA Network+, CompTIA Security+, Network Architecture, Cisco Networking, Position: Consultant / Senior Consultant Role: Enterprise and data center IT network specialist / SME Total Experience: Consultant (5+ years), Senior Consultant (7+ years) Base Location: Bangalore, Hyderabad, Mumbai, Pune and Delhi/NCR Company Overview EIL Global is a leading IT services provider, headquartered in Adelaide, Australia, with a reach extending across the Asia Pacific and EMEA regions. We deliver comprehensive digital transformation solutions, including AIOPS, AI-based workforce automation, and blockchain solutions. With a focused team of 11-50 employees, we excel in IT infrastructure support encompassing desktops, servers, networks, and data centre technologies. Certification: Must have any networking domain certification such as Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) CompTIA Network+, CompTIA Security+ AWS certified advanced networking Cloud certified. Role Summary We are looking for an enterprise and data center IT network specialist who poses core IT networking skills, a solid foundation for working in the IT and networking infra management domain and showcase strong experience in deploy, manage, migrate, secure, and troubleshoot a wide range of data center network infrastructures. The role demands to lead or support end to end technology transformation engagements, offering network strategy domain, implementation and optimization services for large enterprises. The Subject matter expert (SME) having proficiency in working with multi-vendor and multi network domain solutions across on-premises and hybrid cloud networking. Youll work closely with client stakeholders, OEM vendors, and internal teams to deliver value-driven, secure, and future-ready infrastructure solutions. Technical Skills Required Strong working experience on LAN, WAN, WLAN, SD-WAN, and firewall networking technologies. Expertise in deploy and configure network devices, routing protocols static, RIP, OSPF, BGP, EIGR), redundancy protocols (HSRP, VRRP, Cluster), IP addressing (IPV4/IPV6, subnetting and CIDR), routing tables, and security policies. Proficiency in setting up access controls (ACLs), encryption protocols (e.g., SSL/TLS, IPSec), Intrusion Detection and Prevention (IPS/IDS) and VPN services. Exposure to SDN and network virtualization technologies and solutions. Wired and Wireless LAN Networking Deploying and configuring Nexus, DC leaf & Spine, Cisco ACI, L2/L3 switches fabric, network segmentations, SD-LAN (Cisco, Aruba & Dell) technologies. Wireless Networking Good knowledge of Wi-Fi standards (e.g., 802.11a/b/g/n/ac/ax) and their respective strengths, limitations, security protocols (WPA2, WPA3). Expertise in installing WLC and access points as per heatmap design and conduct performance optimization and assessment and tunning as per end user traffic requirements. Good exposure to Wi-Fi6/6E and Wi-Fi7 solutions. WAN Networking - Hands on experience of IP routing, Ethernet, MPLS, DIA, P2P, ILL, Mobile Networks (4G/LTE, 5G), QOS, IPSec VPN, Vendor solutions for routers and SD-WAN (Cisco, Juniper, Fortinet, Aruba), Load Balancers (F5, Citrix HA Proxy, Cloud) and traffic engineering. Working with ISPs for connectivity, links terminations, bandwidth optimization and performance. Configurating and managing QoS, Class of services, performance parameters and security policies across the underlay and overlay networks. Cloud Networking Working knowledge of public cloud networking (AWS, Azure and GCP), creating virtual networks (VPCs, VNets), virtual machines, container networking, integrating multi cloud networking systems, Hybrid cloud integrating using IPSec VPN, direct connect /express routes, security groups and load balancing. Experiencing of working as L2/L3 network operation engineer, handling incident and service requests. Creating RCAs and capacity planning. Proficiency with network diagnostic tools and expertise to troubleshoot at L3/ SME level. Working experience of deploying monitoring tools (SolarWinds, ManageEngine, Nagios or Zabbix), integrating with ITSM solutions (i.e. ServiceNow) Good knowledge on setting up Network Security solutions, perimeter Firewall (Palo Alto, Check Point), DMZ, EDR solutions, Antivirus, PAM, SASE enabled SD-WAN Familiarity of cloud managed network services, cloud Meraki solutions. Having multi-vendor end-to-end implementation experience involving network setup and configuration Good To Have Familiarity with tools like Ansible, Puppet, and Chef to automate network configurations and management. Understanding on network automation- Network digital twin, service catalogue, AI/ML enabled solutions, CI/CD Skills in writing network automation scripts using languages like Python, Bash, or PowerShell. 3rd party API integration, configuration, and monitoring Understanding of 5G networks, IoT networking concepts, connectivity protocols and security Network slicing for 5G networks. Show more Show less

Job Description Apply now IT Network Solutions Principal Engineer Job Location (Short): Hyderabad, India Workplace Type: Hybrid Business Unit: Corporate Req Id: 1496 Responsibilities Hands on experience in Juniper and Fortinet devices. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Should support or maintain the customer's or the client's network and other in-house servers and should be able to configure it when needed. Monitor the performance of the network i.e, check its availability and utilization of the network and also it's latency Deliver more efficiency in their work by regularly testing for weaknesses and improve on that. Handle the VOIP system and upgrade whenever necessary. Planning, engineering, and monitoring the security arrangements for the protection of the network systems. Identifying, monitoring, and defining the requirements of the overall security of the system. Creating different ways to solve the existing threats and security issues. Configuring and implementing intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Creating virus and threat detection systems. Configuring and installing security infrastructure devices. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Determining latest technologies and processes that improve the overall security of the system. Using industry-standard analysis criteria to test the security level of the firm. Developing tracking documents to note system vulnerabilities. Reporting the security analysis and monitoring findings. Supervising the configuration and installation of new software and hardware. Implementing regulatory systems in accordance with IT security. Informing the company about the security incidents as soon as possible. Modifying the technical, legal, and regulatory aspects of the system security. Defining and maintaining security policies. Occasionally replacing the security system protocol and architecture Education / Qualifications A skillful, dynamic and multitalented person having required certifications in Networking and hardware engineering. End to end IT Networking administration (WAN & LAN) Antivirus Management Maintaining and administering computer networks and related computing environments Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks Designing, configuring and testing networking software, computer hardware, and operating system software. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT MAKE – The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology. THINGS – Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour. INTELLIGENT – To sense, understand, decide or act, either completely or partially, either through human control or autonomously. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. Apply now Show more Show less

Skills: Enterprise and data center IT network specialist, Cisco Certified Network Professional, AWS certified advanced networking Cloud certified, CompTIA Network+, CompTIA Security+, Network Architecture, Cisco Networking, Position: Consultant / Senior Consultant Role: Enterprise and data center IT network specialist / SME Total Experience: Consultant (5+ years), Senior Consultant (7+ years) Base Location: Bangalore, Hyderabad, Mumbai, Pune and Delhi/NCR Company Overview EIL Global is a leading IT services provider, headquartered in Adelaide, Australia, with a reach extending across the Asia Pacific and EMEA regions. We deliver comprehensive digital transformation solutions, including AIOPS, AI-based workforce automation, and blockchain solutions. With a focused team of 11-50 employees, we excel in IT infrastructure support encompassing desktops, servers, networks, and data centre technologies. Certification: Must have any networking domain certification such as Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) CompTIA Network+, CompTIA Security+ AWS certified advanced networking Cloud certified. Role Summary We are looking for an enterprise and data center IT network specialist who poses core IT networking skills, a solid foundation for working in the IT and networking infra management domain and showcase strong experience in deploy, manage, migrate, secure, and troubleshoot a wide range of data center network infrastructures. The role demands to lead or support end to end technology transformation engagements, offering network strategy domain, implementation and optimization services for large enterprises. The Subject matter expert (SME) having proficiency in working with multi-vendor and multi network domain solutions across on-premises and hybrid cloud networking. Youll work closely with client stakeholders, OEM vendors, and internal teams to deliver value-driven, secure, and future-ready infrastructure solutions. Technical Skills Required Strong working experience on LAN, WAN, WLAN, SD-WAN, and firewall networking technologies. Expertise in deploy and configure network devices, routing protocols static, RIP, OSPF, BGP, EIGR), redundancy protocols (HSRP, VRRP, Cluster), IP addressing (IPV4/IPV6, subnetting and CIDR), routing tables, and security policies. Proficiency in setting up access controls (ACLs), encryption protocols (e.g., SSL/TLS, IPSec), Intrusion Detection and Prevention (IPS/IDS) and VPN services. Exposure to SDN and network virtualization technologies and solutions. Wired and Wireless LAN Networking Deploying and configuring Nexus, DC leaf & Spine, Cisco ACI, L2/L3 switches fabric, network segmentations, SD-LAN (Cisco, Aruba & Dell) technologies. Wireless Networking Good knowledge of Wi-Fi standards (e.g., 802.11a/b/g/n/ac/ax) and their respective strengths, limitations, security protocols (WPA2, WPA3). Expertise in installing WLC and access points as per heatmap design and conduct performance optimization and assessment and tunning as per end user traffic requirements. Good exposure to Wi-Fi6/6E and Wi-Fi7 solutions. WAN Networking - Hands on experience of IP routing, Ethernet, MPLS, DIA, P2P, ILL, Mobile Networks (4G/LTE, 5G), QOS, IPSec VPN, Vendor solutions for routers and SD-WAN (Cisco, Juniper, Fortinet, Aruba), Load Balancers (F5, Citrix HA Proxy, Cloud) and traffic engineering. Working with ISPs for connectivity, links terminations, bandwidth optimization and performance. Configurating and managing QoS, Class of services, performance parameters and security policies across the underlay and overlay networks. Cloud Networking Working knowledge of public cloud networking (AWS, Azure and GCP), creating virtual networks (VPCs, VNets), virtual machines, container networking, integrating multi cloud networking systems, Hybrid cloud integrating using IPSec VPN, direct connect /express routes, security groups and load balancing. Experiencing of working as L2/L3 network operation engineer, handling incident and service requests. Creating RCAs and capacity planning. Proficiency with network diagnostic tools and expertise to troubleshoot at L3/ SME level. Working experience of deploying monitoring tools (SolarWinds, ManageEngine, Nagios or Zabbix), integrating with ITSM solutions (i.e. ServiceNow) Good knowledge on setting up Network Security solutions, perimeter Firewall (Palo Alto, Check Point), DMZ, EDR solutions, Antivirus, PAM, SASE enabled SD-WAN Familiarity of cloud managed network services, cloud Meraki solutions. Having multi-vendor end-to-end implementation experience involving network setup and configuration Good To Have Familiarity with tools like Ansible, Puppet, and Chef to automate network configurations and management. Understanding on network automation- Network digital twin, service catalogue, AI/ML enabled solutions, CI/CD Skills in writing network automation scripts using languages like Python, Bash, or PowerShell. 3rd party API integration, configuration, and monitoring Understanding of 5G networks, IoT networking concepts, connectivity protocols and security Network slicing for 5G networks. Show more Show less

Key Responsibilities On-site Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation. Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. Excellent verbal and written communication skills and interpersonal skillsare required About Company: WovVTechnologies is a global business productivity SaaS company. WovVTech's suite of products is now empowering users across 3000 locations in 50 countries to digitize their operations, get real-time decision-driven analytics, and improve productivity. It is amongst the top 20 global SaaS startups recognized by CIO Review in 2020 and the Top 10 Best SaaS companies in India, as recognized by CEO Insights. At WovVTech, we are a team of experienced professionals determined to create innovative products that establish and transform businesses and brands. WovVTech is proud to be a well-funded and constantly evolving SaaS and Tech company that works with an ambitiously crafted vision. Show more Show less

Skill: Netskope, EDR,XDR,AV,Proxy Work Location: Hi Tech City ,Hyderabad Work Mode: Work from Office Only (Includes rotational shifts) JD: Device Management Technologies- Endpoint Security B3-1 (L2) Minimum 7 years relevant experience with BCA/BSc-IT or 5 years relevant experience with B.E/B.Tech/MCA qualification Should have minimum CEH/ CHFI/ GSEC/ GMON/ ITIL as well as OEM certification in minimum 1 technology as mentioned in Annexure-I Primary Skill: Technology OEM Make & Model Anti- Virus / XDR Cortex XDR & Symantec JD: L2 (Sr. Security Administrator) Minimum 7 years relevant experience with BCA/BSc-IT or 5 years relevant experience with B.E/B.Tech/MCA qualification Should have minimum CEH/ CHFI/ GSEC/ GMON/ ITIL as well as OEM certification in minimum 1 technology as mentioned in Annexure-I. Monitors systems activities and fine tune system parameters and configuration to optimize performance and ensure security of systems. Install and tests new hardware and software releases. Evaluate and install patches (on devices in scope), perform system upgrades and resolves security issues. Action on advisories Strong background in supporting the development of information security awareness training materials. Ability to ensure the adoption and governance of standard operating procedures. Perform assessments and make recommendations to improve security tools operations and performance with develop quarterly status reports. Perform lifecycle maintenance of security tools with stay up to date on new features and enhancements in corning releases. Develop reports and alerting within the security tools to ensure agent coverage Review endpoint policies for effectiveness at mitigating current threats. Provide technical expertise/support for Health assessment on the products in scope & implementing health assessment recommendation

Job Description The Plant IT PFS Lead lead the implementation of IT enablers in the plant to support the Company's process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. Work in a multi shift operation - to support daily operations and provide technical support for IT applications and Plant Floor Systems whilst maintaining governance and controls Responsibilities Key Roles & Responsibilities: Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing. Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed. Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist). Communicates effectively with the business partner and IT teams to support day-to-day operations Ensures security management activities are instituted and reviewed at appropriate time frame Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives. Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads. Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects Provides escalation support and troubleshooting for system hardware, software, and/or operating systems Interact with management and peers/subordinates to present technical subjects Ability to work with minimal supervision. Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME’s/Vendors to resolve production issues. Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors Operating budget management / planning and Spend management. Manage purchased services engagement effectively as per SLA. Qualifications Education Qualification Bachelor's degree or equivalent qualification in a technical discipline Industry or professional certification in a related area is a plus Master's degree work in a related technical field is desirable No. Of Years Of Experience Minimum of 5 year experience in a related field for GSR 7 Professional Exposure (Technical Skills) Experience of progressive responsibilities within IT Hands-on experience in multiple roles across the spectrum of applications and/or technologies Experience of working in a global environment ITIL awareness Preferred Previous Experiences Experience of IT Application management and infrastructure support in a complex manufacturing environment with preference to the automotive industry. Program/Project management utilizing project delivery tools and techniques. Experience of working within a large cross-functional organization. Functional Skills Analytical analysis ability in support of application/DBMS/ Server Problem solving, technical analysis and a good solid understanding of the latest antivirus products, SeOS, Server Tools (GICC/SAT), all Microsoft related Server product packages, engineering software and related knowledge of engineering processes within a manufacturing environment. Solid network topology competence and preferably Cisco EXPOSURE. Relevant Project Management skills, understanding of COBIT /ISO 9001 standards in an automotive industry. Management skills as the person may manage others within the IT department. Ability to interact with Global teams and be able to provide immediate application/network/server issue support/resolution when required. Behavioural Skills Team player with superior communication skills and proven ability to work under pressure of delivery as well as timelines. Good analytical skills, problem solving abilities and willingness to work hard in support of the overall project effort. Ability to create documentation to assist in training of later recruited staff and ongoing support of the environment Special Knowledge/Skills Required Understanding of a typical Global Operations Support Model, ITSM (IT Service Management and ITIL (IT Infrastructure Processes) preferably in an automotive production system, Knowledge of Data Center Operations and emergency procedures, Understanding of Disaster recovery processes and Business continuity in case of emergency or disaster. Varied knowledge of industry related quality processes, technology used, Network related tools (Netaps/ALC/ TCP/IP/WAN / WAS / VLAN / LAN / MCSE / CCSE (Checkpoint) and Global Incident logging tools (Request center/GICC/SAT) Any Others Ability to work shifts/overtime on short notice/weekends and public holidays - Shift Leader Flexibility to support other sites Exposure to Network Infrastructure/deskside processes and OA environments, MPN (Manufacturing networks), CPN and Server administrations and support processes (server access/server analysis and troubleshooting) Experience in managing and maintaining locally hosted applications and servers in a data center Financial skills to support order procurement process and support the annual IT budget process and annual IT Cycle Plan Good communication skills in order to facilitate and co-ordinate meetings with Senior Management within the Plant related to IT Issues Management skills - will manage Manufacturing Purchased Services Employees, Manage SPOC resources and Manage Junior Salaried IT Employees Show more Show less

JOB SUMMARY The SOC L1 position involves supporting the protection and monitoring of critical infrastructure from cyber threats within the security operations center. This role contributes to the continuous operation and resilience of industrial control systems (ICS) and Operational Technology (OT) environments by assisting in incident response, threat analysis, and the application of security measures specifically designed for renewable energy generators OT networks. ROLE AND RESPONSIBILITIES Monitor OT networks for security threats and vulnerabilities, assisting in incident responses. Manage user provisioning, including creating and maintaining user accounts, modifying permissions, and managing access control lists. Execute standard operating procedures and adhere to company policies. Maintain system integrity through routine management of backup and recovery services, file and disk management, and virus protection. Engage with internal and external stakeholders to troubleshoot and resolve issues, ensuring timely resolution. Perform design, implementation, and administration of complex computing environments in power generation, involving systems like Windows servers and workstations, network and security hardware from Hirschmann, Palo-Alto, and Cisco, communications via ISP services, storage solutions such as SQL and historians, and substation hardware including SEL, along with UPS and PDU systems. Evaluate and review host, system, and network configurations for newly acquired sites, recommending improvements. Regularly review security, antivirus, traffic, and event logs to ensure optimal operation and security compliance. Report on project & ticket statuses and participate in staff and client meetings as required. Execute assigned work orders, including support tickets and project tasks, to fulfill obligations under Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) contracts for both new and existing customer facilities. Perform routine and scheduled maintenance, address break/fix issues, act as a subject matter expert for programs and products offered and respond to emergent conditions across the fleet. Execute vulnerability assessments using scanning software, implement mitigation plans for vulnerabilities, and review security, antivirus, traffic, and event logs. Adhere to cybersecurity and information security procedures, guidelines, and policies, and edit Access Control Lists and security policies. QUALIFICATIONS: Technical degree or 3 years of relevant OT experience; direct or indirect service experience preferred. Experience in NERC CIP-regulated environments, compliance programs, or standard-driven environments such as PCI-DSS, NIST, ISO-27001. Knowledgeable in server hardware, OS management, networking, cybersecurity, and data storage and recovery. Strong analytical skills with the ability to manage multiple tasks and remain calm under pressure. Effective communication and organizational skills, with a proven ability to work collaboratively and make decisions independently. WORKING CONDITIONS: Floating Role: This position is based in India and requires flexibility to adapt to various schedules as needed. Shift Work: This role operates on a PM shift as part of a 24/7 operation center, requiring staff to work evenings into late nights, including weekends and holidays. PREFERRED EXPERIENCE: Experience working in a SOC, NOC, or similar operation center. Background in network and infrastructure design, deployment, or maintenance, with a focus on power generation, especially renewable energy. Work experience in at least one of the following areas:- SCADA and SCADA historian design, deployment, or maintenance

User provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration management. Execute all provided Standard Operating Procedures (SOP) and policies. Modify permissions and access control lists. Perform routine management of backup and recovery services; file and disk management; and virus protection. Maintain consistent operation of multi-user systems, including coordination with internal and external stakeholders. Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution. Perform design, implementation, and administration activities for complex power generation computing environments on networks, communications, and infrastructure. Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvement. Review security, antivirus, traffic, and event logs. Adhere to cybersecurity and information security procedures, guidelines, and policies. Evaluate vendor products, services, and suggestions. Perform hardware and software upgrades. Perform routine management of backup and recovery services; file and disk management; and virus protection. Other Report project status for all recurring and non-recurring efforts as required. Attend staff and client meetings as required. Availability for 24-hour on call duty to meet customer requirements. Availability to make occasional, planned shifts in work hours to accommodate efforts that can only be performed after generation hours. Develop and document technical processes and procedures as needed. Ensure that required tasks are completed or directed to others as necessary. Effective written and oral communication at all organizational levels internally and with external customers. Analyze known and ad-hoc requirements to determine an efficient schedule, workflow, and process to complete. Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies. Execute SOPs. Preferred Experience Experience in NERC CIP-regulated environments is preferred. Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001) SOC, NOC, or other operation center experience Work experience in at least one of the following areas: Network and infrastructure design, deployment, or maintenance. Power generation, especially renewable energy. Required Qualification & Education A university technical degree or minimum 0-2 years of relevant IT/OT professional experience. Direct or indirect service experience and/or experience providing remote support. Ability to read electrical, network, infrastructure, and cabling drawings. All applicants must have prior professional IT/OT systems management experience and knowledge in at least two of the following fields: Server hardware and OS management. Networking and infrastructure design, implementation, and management. Cybersecurity, including Next-Generation Firewall configuration and management. Remote infrastructure and network support. Data storage and recovery. Work experience in at least one of the following focus areas is required: Tier 2 or Tier 3 IT help desk support. IT infrastructure design or support. Computer network design or support. Host hardening or security monitoring (Cybersecurity). Skills & Competencies Ethical, responsible, and reliable. Self-motivated. Desire to learn and share newly acquired knowledge with colleagues. Remain cool under pressure in a fast-changing environment. Navigate business and technical challenges with ease. Effective oral and written communication with peers, external customers, and direct supervisors. Exceptional organizational skills required. Strong team collaborator. Independently make decisions and solve problems. Accurately remember and clearly communicate detailed technical information. Able to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills. A valid driver s license is required. NGFW configuration, maintenance, and administration. Microsoft Windows Server support. Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers. Additional Notes This position requires participation in the company s 24/7 on call rotation. Occasionally required to lift and move up to 50 pounds. Must be willing and able to travel throughout North America, or internationally as required.

Job Category: Sales Job Type: Full Time Job Location: Gurugram Key Responsibilities Primary responsible to generate leads, make strong solution sales pitch, negotiate and close deals for IT Products. Preferably familiar, with the technologies like Cloud Services, Microsoft Products Firewall, Internet Bandwidth, Antivirus solutions etc. Effective performance planning for self and team, time management, and self-organization. Responsible to share the daily, weekly and monthly sale reports Achieve stretched targets and be able to take decisions and manage complex/ difficult employee situations. Handle escalations (team and client) Accounts visits within define area Make appropriate recommendations and adjustments to leverage resources, skill changes, post-Overtime, or escalate as required Manage client needs and escalations according to the established escalation process Understand and drive Metrics Improvement Monitor and review service level reports to scan for issues and anomalies and report perceived concerns of the process Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control) Ensure that the internal/external targets are met and the team shows continuous improvement month on month Coaching and feedback to mid quartile and bottom quartile agents Mandatory Experience in Chat Process Mentor top quartile performers Strong Communication in English & Hindi People Management Skills Knowledge of MS Excel. Multi-tasking Experience Minimum 6 Yrs Requirements Should possess Good Communication Skills. Should have had a Team Handling Experience. Maintaining attrition and shrinkage – People Management Must be able to Mentor the team. Manage daily floor operations. Show more Show less

Civica develops software for local and national government, education, health and care. Over 5,000 public bodies across the globe use our software to help deliver critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, were at a pivotal point on our journey to realise that aspiration. As a company, we re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why will you love this opportunity as Security Operations Centre (SOC) at Civica As a vital member of our dynamic Security Operations Centre (SOC) team, comprising Analysts, Engineers, and a SOC Manager, youll take the lead in monitoring our SIEM and various security systems to safeguard both CIVICA Group and our valued customers. Your keen eye will assess real-time and historical logs across multiple technologies, helping to uncover potential attack patterns, instances of compromise, and security vulnerabilities. Working closely with your team, youll swiftly determine the most effective response to security events and incidents, while meticulously documenting every step taken to contain and resolve the issues. Youll also manage internal customer requests, particularly in relation to phishing, spam, and Anti-virus challenges. Additionally, youll evaluate risks using a Surface Attack Tool, develop and utilize OSINT tools to gather open-source intelligence from various published sources, and collaborate with different business units to inform, mitigate, or remediate any issues. In this role, youll be in charge of supervising Microsoft Sentinel and Microsoft Defender systems, while also managing other technologies as needed, including IPS, Email Gateways, Web Filtering services, and Antivirus solutions. You ll be on the lookout for patterns of misuse or recurring issues, working together with the team to contain, control, and resolve any incidents. Plus, you ll have the chance to identify opportunities for improvement in our personnel, processes, or technology to enhance the teams overall effectiveness. A deep understanding of security principles Use of Microsoft Sentinel and/or Defender Minimum 3 years experience working in IT, with at least 1 year in a security-based role. Any recognised certific

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs