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TECEZE
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IT Support L2 Engineer

IT Support L2 Engineer

TECEZE

2 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

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Skills Required

support software troubleshooting installation configuration maintenance communication resolve network vpn security wan dhcp servicenow inventory compliance patch management technology tcp ip jira service azure itil antivirus deployment

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Experience:

Location:

Employment Type:

Notice Period:

Job Summary:

L2 IT Support Engineer

Key Responsibilities:

Provide
Level 2 technical support
for desktops, laptops, printers, and network devices.
Diagnose and resolve software, hardware, and peripheral issues raised by users.
Support installation, configuration, and maintenance of
Windows OS, Office 365, VPN, and security tools
.
Manage
Active Directory tasks
such as user account creation, password resets, and group policy updates.
Troubleshoot
network connectivity issues
(LAN/WAN, DNS, DHCP, VPN).
Ensure timely response and resolution of tickets raised via ITSM tools like
ServiceNow or ManageEngine
.
Collaborate with L1 and L3 teams to escalate and resolve complex issues.
Maintain hardware asset inventory and ensure compliance with IT policies.
Perform regular system updates, patch management, and security checks.
Provide remote and on-site support for end-users as required.
Document troubleshooting procedures, FAQs, and standard operating processes (SOPs).

Required Skills & Qualifications:

Bachelor’s Degree or Diploma
in Computer Science, Information Technology, or a related field.
2 years of experience
in IT support (L2 level preferred).
Strong knowledge of
Windows 10/11
,
Active Directory
,
Office 365
, and
VPN tools
.
Familiarity with
network fundamentals
– TCP/IP, DNS, DHCP, and VPN troubleshooting.
Experience with
hardware maintenance
– laptops, desktops, and peripherals.
Knowledge of
ticketing systems
like ServiceNow, Jira, or ManageEngine.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

Basic understanding of
cloud technologies (Azure, Intune, or M365 Admin Center)
.
Exposure to
ITIL processes
for incident, change, and problem management.
Experience in antivirus deployment and patch updates.

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