Analyst

Job Description

UK Insurance International Blended Process Location Gurugram Shifts -As per UK Timeline Education : Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.) Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience B. Tech and MBA Freshers are not Applicable Experience 2 to 4 years of experience in back-end processing (preferable Pension, Retirements, Super annuation, Life Insurance, asset management or larger BFSI) 6-12 Months Voice Process Experience Responsilbilities Provides an administrative support service within specified guidelines and Aviva brand values. Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary. Gains the trust of the customer through the provision of accurate and timely information and support services. Records all information accurately on appropriate systems. Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager. Make outbound calls to client/ stakeholders with the defined call tree Maintain the defined Voice Quality and standards Accountability 1. Accuracy and quality assuranceEnsuring that all data and information processed by the team is accurate and meets the required quality standards. 2. ComplianceEnsuring that all processing activities comply with relevant laws, regulations, and company policies. 3. Process improvementContinuously reviewing and improving processing procedures to increase efficiency and reduce errors. 4. Customer serviceEnsuring that all customer queries and concerns related to data processing are addressed promptly and effectively. 5. ReportingProviding regular reports to senior management on the performance of the processing team, including any issues or concerns that need to be addressed. 6. Training and developmentProviding training and development opportunities to team members to enhance their skills and knowledge. 7. Ethics and integrityMaintaining high ethical standards and promoting a culture of integrity within the processing team. Skills 1. Medium level process complexity processing or analytical skills in more complex environments 2. Low level of discretion and decision making within a decision framework. 3. Mostly rules based processing but with some judgement applied 4. Able to follow standard processes but understand variations from process i.e. BS Recs 5. Ability to meet tight deadlines 6. Good interpersonal and customer service skills 7. High client engagement Competencies 1.Analytical skillsAbility to analyze complex data and information accurately and efficiently. 2. Attention to detailAbility to pay close attention to details and ensure accuracy in all processing activities. 3. Communication skillsAbility to communicate effectively with team members, senior management, and customers. 4. Problem-solving skillsAbility to identify and solve problems efficiently and effectively. 5. Technical skillsProficiency in using relevant software and tools for data processing. 6. Time management skillsAbility to manage time effectively and prioritize tasks based on their importance and urgency. 7. AdaptabilityAbility to adapt to changing circumstances and work effectively in a fast-paced environment. 8. Customer service skillsAbility to provide excellent customer service and address customer concerns promptly and effectively. 9. Continuous learningWillingness to learn and keep up-to-date with the latest developments in the pension industry and data processing technology. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.