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Analyst - Sales- India

3 years

0 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

mobility collaboration security network reporting management support sip coordination drive data pipeline sharepoint checks tcl documentation testing billing metrics compliance escalation communication excel powerpoint provisioning learning

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Department:

Sales Operations

Location:

Mumbai

Reporting To:

Sr Manager – Sales Operations / QAD Lead

Role Type:

Full-Time | Individual Contributor

Experience Level:

1–3 Years (Telecom / Order Management Preferred)

Role Overview

The Sales Operations Executive will support the

Quick Activation Desk (QAD)

, ensuring

end-to-end execution

of simple PRI / SIP / TFN orders with

faster order-to-revenue conversion

. The role involves coordination with cross-functional teams to drive operational continuity, customer satisfaction, and timely delivery.This position also contributes to

Sales Operations governance

, supporting data validation, pipeline hygiene, and reporting.

Key Responsibilities

QAD Ownership

  • Manage order handover from Sales via SharePoint, validating data completeness
  • Coordinate feasibility checks with internal stakeholders (TTL/TCL/Planning)
  • Track order booking documentation and approvals
  • Follow-up on delivery, testing, and billing activation milestones
  • Maintain TAT adherence and flag delays proactively
  • Ensure revenue visibility through timely billing triggers

Sales Operations Support

  • Maintain dashboards and track SLA performance for assigned orders
  • Support pipeline updates and variance reporting
  • Consolidate key operational metrics and inputs for reviews
  • Maintain documentation in line with SOP compliance requirements

Stakeholder Management

  • Align closely with Sales AMs, Delivery, Billing & CX teams
  • Engage professionally with customer SPOCs when required
  • Escalate risks or issues in accordance with escalation matrix

Required Skills & Competencies

Technical

Behavioural

Telecom basics (PRI/SIP/TFN) — preferredProactive ownership mindsetCRM / Order management tools exposureStrong communication skillsIntermediate MS Excel / PowerPointCoordination & follow-throughUnderstanding of billing/activation processes (good to have)Attention to detailData quality disciplineAbility to manage multiple priorities

Qualifications

  • Bachelor’s Degree.
  • Experience in Telecom operations, provisioning or Sales Ops is an advantage
  • Fresh graduates with strong learning aptitude may also be considered

Performance Metrics

  • Order Turn-Around Time (TAT) compliance
  • Billing conversion % within target timelines
  • Accuracy in order documentation and data quality
  • SLA adherence and escalations reduction
  • Internal stakeholder satisfaction

Success Traits

  • Takes accountability from start to finish
  • Calm and structured under pressure
  • Learns quickly from feedback
  • Team-first mindset with strong responsiveness

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