Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
What this job involves:
Resolve Tier 1 queries and transactions related to Workday Learning module
Creating/Modifying Offerings and Sessions
Updating Rosters post evaluating & analyzing the source data
Managing publishing/modification of digital courses, Video interactions, blended courses etc.
Creating and managing Campaigns in Workday Learning
Managing Workday Learning cases and queries like transcript and training issues from users
Managing Standalone test creation and edit activities in Questions Bank application
Managing Programs and Audience in Workday Learning including creation and edit activities
Demonstrate good proficiency in HR processes and standard operating procedures
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
Managing & Coordinating queries on Case management tool.
Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.
Ability to identify and escalate complex queries to appropriate owner
Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
Key Skills
Demonstrating good understanding of core Learning and Development practices, processes, procedures, and policies
Good written and verbal communication skills
Previous experience in a Workday Learning environment preferred or similar HR ERP desirable
Knowledge of Case Management tool an added advantage
Knowledge on MS Office Suite skills (Word, Excel, Outlook)
Bachelor’s degree in Human Resources or Personnel Management
0-2 years of experience in HR or client services role preferred
Sound like you? In this role, your key responsibilities will include:
Highly Organized and Self-motivated
Ability to work in a fast-paced environment with constant deadlines
Good Customer service skills using efficient processes
Proactive in achieving results and seeking improvements
Strong teamwork interaction and orientation
Attention to detail and ability to work towards tight deadlines
Ability to adapt and drive change to derive efficiencies/productivity
Result oriented and Proactive in achieving results
What we can do for you:
At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
