Analyst - HR Operations

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Provide query resolution for Employee Self Service/Manager Self Service requests
• Manage Letter creation activities related to Increments, Promotion, Transfer, Termination, Employee Type changes etc.
• Managing employee benefits/leaves and Payroll transactions/cases
• Managing semi-functional issues in Workday
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue
• Managing & Coordinating queries on Case management tool
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

• Demonstrating good understanding of core HR management practices, processes, procedures, and policies
• Good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook)
• Bachelor s degree in Human Resources or Personnel Management
• 1-2 years of experience in HR or client services role preferred
• Highly Organised and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Good Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Strong teamwork interaction and orientation
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented and Proactive in achieving results