Analyst - Customer Insights & Analytics IKC

Location Gurugram, Haryana, India Category Corporate Job Id GGN00002020 Procurement / Strategic Sourcing / Purchasing Job Type Full-Time Posted Date 05/26/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline. Job overview and responsibilities The team is currently looking for a well-rounded individual who has a passion for data and analytics. The role requires supporting the team by gathering data, conducting analyses, verifying reports and assist in ad-hoc decision support. Excellent time management, strong analytical capabilities and communication skills are keys to success in this role. Extract and analyze data from relational databases and reporting systems Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's Degree required 2-4 years of analytics-related experience Must be proficient in Microsoft Excel and PowerPoint Must be competent in querying and manipulating relational databases via Teradata SQL assistant, Microsoft SQL server, Oracle SQL Developer Must be proficient in at least one quantitative analysis tool – Python / R Must be familiar with one or more reporting tools – Tableau / Oracle OBIEE / TIBCO Spotfire Must be detail-oriented, thorough and analytical with a desire for continuous improvements Must be adept at juggling several projects and initiatives simultaneously through appropriate prioritization Exhibit written and spoken English fluency Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): MBA preferred