AMC Executive

Job Description – AMC Executive

Position Title: AMC Executive

Department: Service / Operations / Customer Support

Reporting To: Service Manager / Operations Head

Location: Chennai

Employment Type: Full-time

Position Overview:

The AMC Executive is responsible for managing annual maintenance contracts, ensuring timely service delivery, maintaining customer satisfaction, and coordinating with the technical team for preventive and corrective maintenance. This role involves strong organizational skills, customer handling, and an understanding of technical service requirements for security and automation equipment.

Key Responsibilities:

1.      AMC Management & Scheduling

- Maintain and monitor all active AMC contracts with clients.

- Plan and schedule preventive maintenance visits as per contract terms.

- Ensure adherence to service timelines and contract obligations.

2.      Client Coordination & Relationship Management

- Act as the primary point of contact for AMC clients.

- Address customer complaints, queries, and escalate issues to the appropriate department.

- Ensure high customer satisfaction through prompt and efficient service delivery.

3.      Service Execution & Follow-Up

- Coordinate with service engineers for timely on-site visits.

- Track service calls, job completion reports, and ensure proper documentation.

- Follow up on pending services and unresolved technical issues.

4.      Renewal & Business Development

- Track AMC expiry dates and initiate timely renewal discussions with clients.

- Prepare and send AMC renewal proposals and quotations.

- Identify opportunities for upselling additional services and products.

5.      Documentation & Reporting

- Maintain accurate records of AMC agreements, service schedules, and reports.

- Prepare monthly/quarterly reports on AMC performance and client feedback.

- Ensure compliance with company policies and industry standards.

6.      Financial & Commercial Aspects

- Monitor AMC payments, invoicing, and collections in coordination with the accounts team.

- Ensure that no service is delivered without valid payment or contract.

Key Skills & Competencies

·      Knowledge of AMC processes, preventive and corrective maintenance.

·      Strong client handling and communication skills.

·      Proficiency in MS Office (Word, Excel) and service management tools.

·      Ability to prioritize tasks and manage multiple AMC accounts simultaneously.

Qualifications & Experience:

- Graduate/Diploma

- 2–5 years of experience in service coordination, AMC management, or customer support roles.

- Experience in security and automation equipment industry will be an advantage.

Key Performance Indicators (KPIs):

·      Percentage of on-time preventive maintenance visits.

·      AMC renewal rate.

·      Customer satisfaction/feedback scores.

·      Resolution time for service calls.

 ·   Accuracy of AMC documentation and reporting.