Amazon Connect Fullstack Developer

Position Overview:

Job Responsibilities:

• Design & Development
• Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations
• Develop backend services in Python or Node.js
• Develop agent/customer interfaces in React (JavaScript)
• Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront)
• Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines
• Testing & Quality Engineering
• Create and execute manual test cases for Connect flows, APIs, and front-end applications
• Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM)
• Track, document, and resolve issues while collaborating with development and DevOps teams
• Ensure test coverage for security, scalability, and cost efficiency
• Support & Maintenance
• Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications
• Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance
• Troubleshoot and resolve production issues in collaboration with engineering and operations teams
• Document incidents, fixes, and best practices to improve knowledge sharing and reusability
• Participate in on-call rotations or scheduled support activities as required
  

Basic Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field
• 3–6 years of professional experience in software development and testing
• At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions
• Strong debugging, problem-solving, and collaboration skills
• Ability to balance security, cost-effectiveness, and scalability in solution design
• Experience providing production support or on-call responsibilities preferred
• Amazon Connect: Contact flow design, Lambda/API integrations, Lex, Q in Connect, Evaluations
• AWS Cloud: Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront
• Python: Backend services for Lambda
• NodeJs: Backend services for Lambda
• JavaScript (React): Front-end development + UI testing
• Manual Testing: Test design, execution, defect tracking, and
• automation basics
  

Preferred Qualifications:

• Terraform: Infrastructure as Code for AWS
• GitLab: Source control & CI/CD pipelines
• Experience with CI-driven testing — integrating automated test execution into pipelines (e.g., GitLab CI/CD)
• Exposure to Contact Lens, Kinesis, Athena, or QuickSight for analytics
• Familiarity with Salesforce/CRM integrations
• Experience with API testing tools (Postman)