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amazon connect developer

3 years

0 Lacs

india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

connect developer design aws leadership engagement collaboration architecture deployment routing dynamodb crm erp middleware security compliance governance code devops drive reliability stability tuning monitoring troubleshooting chat voip iam programming javascript node.js integration scalability communication management certification salesforce zendesk servicenow terraform analytics reporting twilio ai react rest

Work Mode

On-site

Job Type

Full Time

Job Description

This role is for one of the Weekday's clients

Min Experience: 3 yearsLocation: IndiaJobType: full-timeWe are looking for a highly skilled and motivated

Amazon Connect Developer

to design, develop, and implement secure, scalable contact center solutions using

AWS Connect

and related cloud services. The ideal candidate will bring hands-on expertise in cloud telephony, strong technical leadership, and the ability to mentor teams while delivering enterprise-grade customer engagement platforms. This role requires close collaboration with stakeholders, solution architects, and cross-functional teams to ensure seamless delivery.

Requirements

Key Responsibilities

  • Lead the end-to-end design, architecture, and deployment of Amazon Connect solutions.
  • Create and manage contact flows, routing profiles, and queue configurations.
  • Integrate Amazon Connect with AWS services like Lambda, Lex, DynamoDB, S3, and CloudWatch.
  • Enable CRM, ERP, or ticketing tool integrations using APIs or middleware.
  • Implement security, compliance, and governance measures within the contact center environment.
  • Mentor and guide developers, ensuring code quality and adherence to best practices.
  • Collaborate with product, QA, and DevOps teams to drive timely project delivery.
  • Document solutions, establish best practices, and ensure system reliability and operational stability.
  • Conduct performance tuning, monitoring, and troubleshooting for both voice and chat interactions.

Required Skills

  • Proven expertise in Amazon Connect, including contact flows, Lex bots, and AWS Lambda.
  • Strong knowledge of telephony, VoIP, and contact center concepts.
  • Proficiency with AWS services: Lambda, S3, DynamoDB, CloudFormation, CloudWatch, IAM.
  • Programming skills in JavaScript/Node.js or similar languages.
  • Experience with RESTful APIs and integration frameworks.
  • Strong problem-solving mindset with focus on scalability and performance.
  • Excellent communication and leadership abilities with stakeholder management skills.

Preferred Skills

  • AWS Certification (Solutions Architect Associate or higher).
  • Experience integrating with CRM tools such as Salesforce, Zendesk, or ServiceNow.
  • Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code (Terraform/CloudFormation).
  • Familiarity with contact center KPIs, analytics dashboards, and reporting.
  • Exposure to other contact center platforms (Genesys, Twilio, NICE) is a plus.
  • Hands-on experience with chatbots, voicebots, and conversational AI platforms.

Core Skills

  • Mandatory: Node.js, React, Amazon Connect
  • Additional: AWS services, REST APIs, Cloud Telephony

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