Description Key Responsibilities Customer Success & Relationship Management Serve as the single point of contact for global AI developers and radiology AI companies. Build and maintain strong partner relationships. Ensure customer success by aligning our solutions with their clinical and research goals. Onboarding & Training Lead onboarding processes for new AI partners. Provide in-depth training and support for integrating our AI solutions. Enable partners to fully leverage the technology within their radiology workflows. Project Management Manage end-to-end project delivery, from initiation through completion. Oversee deployment timelines, track progress, and maintain project documentation. Prepare necessary materials, including project charters and ethical submissions. Partner Engagement & Problem-Solving Proactively engage with partners to address deployment or integration issues. Troubleshoot technical challenges and ensure smooth operations. Provide responsive, effective support to maintain partner satisfaction. Market Research & Product Strategy Monitor trends and innovations in AI and radiology. Conduct competitor and vendor analysis. Provide insights that influence product direction and ensure market relevance. Commercial Negotiations Support pricing discussions, contracts, and strategic agreements. Balance favorable commercial outcomes with relationship sustainability. Represent company interests while building long-term partnerships. Feature & Customization Requests Gather feedback, feature requests, and customization needs from partners. Collaborate with product and engineering teams to prioritize enhancements. Ensure partner requirements are clearly understood and appropriately addressed. Stakeholder Communication Translate technical, clinical, and AI concepts for diverse stakeholder groups. Facilitate alignment across internal teams and global collaborators. Ensure clear and consistent communication throughout the project lifecycle. Relationship Nurturing Act as a trusted advisor and primary contact for AI partners. Foster deep collaboration to drive shared success. Skills Required Experience: 1-2 years in a customer-facing role, ideally in customer success, account management, or partnerships within the healthcare, technology, or SAAS Industry. Industry Knowledge: Familiarity with clinical or research environments, medical imaging technologies, and AI applications in healthcare is highly desirable. Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex AI and medical concepts in an accessible manner. Negotiation Skills: Strong negotiation abilities to manage commercial agreements, pricing, and contract terms with partners. Project Management: Demonstrated experience in managing projects, meeting deadlines, and coordinating multiple tasks across teams. Interpersonal Skills: Ability to build rapport and trust with partners, fostering long-term relationships. Collaboration: Ability to work closely with cross-functional teams, including product, engineering, and sales teams, to align product strategies with partner needs and market trends. Technical Aptitude: A basic understanding of AI, medical imaging, or related technologies is a plus, although not mandatory Maintain high levels of engagement and satisfaction for long-term impact. Show more Show less