AGM : Risk Management & Ops

• Ops & Fraud Risk Management - Strategic Initiatives, Quality control/RCA & Projects
• Risk Management - Ops & Fraud Risk is a versatile function that manages the Paytm super application products/services Viz
• Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc
• , and also the Merchant services - Offline QR, Soundbox, Point of sale and third party online payments

Expectations/ Requirements:

• Strong experience and expertise in Risk management - Fraud prevention, detection, and mitigation
• Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management, and regulatory/network compliance
• Been into Risk strategy roles and have in-depth understanding of project management, KPI/KRI/OKR management for the Risk operations function
• Management of quality metrics - internal control mechanisms across the Risk Ops function
• Creative and dedicated individual who will fit with our collaborative culture
• Cohesively work with a lot of people, across functions and teams, every day
• Coordinate with other departments for compatibility of all aspects of each project
• Develop comprehensive project plans along with key stakeholders
• Program manages initiatives that are driven centrally for Technology improvements
• Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals
• Engage with various Business & Technology Teams within Paytm to identify common bottlenecks, esp. on the Technology front
• Enable and encourage the use of common services to increase the speed of development and execution
• Smart thinking and clear communication
• Use and continually develop leadership skills
• Be a brand ambassador for Paytm Stay Hungry, Stay Humble, Stay Relevant!

Skills that will help you succeed in this role

• High level of drive, initiative, and self-motivation
• Ability to take internal and external stakeholders along
• Understanding of Technology and User Experience
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously

• Preferably at a large financial institution
• First Line of Defense and/or 2nd LOD experience in risk management/internal audit/risk strategy, product management with a large financial institution
• Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room
• Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)
• Demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design
• Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion
• Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills
• Excellent project management skills and the ability to motivate teams and drive performance
• High energy and proven track record of accomplishments and results
• Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests
• Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions