Job Purpose Highlighting the purpose of the role / job : Demat operations day to day work like account modification, DIS execution & date entry SHIFT TIMINGS : 12pm to 9pm Key Responsibilities Verification of customer KYC documentation inclusive of modification application, IPV & Signature verification. Capturing and verification of Delivery Instructions (DIS) in the system. Call Verification for Beneficiary Add Form and Answer to Client/Branch/AP/RM call and mail Process knowledge and verification of transfer cum closure of Accounts in the NSDL/CDSL system. Scheme Change Mail (As per SEBI Circular) Qualifications Minimum Graduation Experience . : Freshers welcome Behavioral Competencies A good communication skill (Gujarati / Hindi / English). Strong coordination and communication skills.
- APPROACH INACTIVE CLIENTS AS PER PROCESS SET BY THE MANAGEMENT - UNDERSTAND CLIENT NEEDS/ CONCERNS, CLEAR HIS DOUBTS, EXPLAIN VALUE ADD FROM MNCL - DEVELOP RAPO WITH THE CLIENTS AND EXPLORE THE RELATIONSHIP TO OPTIMUM LEVEL - OVER A PERIOD OF TIME EXPAND THE RELATIONSHIP TO THE NEXT LEVEL - PASSION FOR BROKING/MARKETS/STOCKS - BASIC KNOWLEDGE OF EQUITIES/FINANCIAL MARKETS - GOOD COMMUNICATION SKILLS -FLUENT IN ENGLISH/GUJARATI/HINDI VERBAL COMMUNICATION, ABILITY TO UNDERSTAND AND FOLLOW PROCESSES SET BY THE MANAGEMENT - CAPABLE TO UNDERSTAND CLIENT NEEDS AND EXPLAIN MNCL VALUE ADDITION TO THE CLIENTS
Key Responsibilities: 1. Customer Support: Respond to customer inquiries and provide information about various products and services offered by the brokerage firm. Assist clients with account-related questions, transactions, and account maintenance. 2. Call Handling: Answer incoming phone calls promptly and professionally. Address client concerns, requests, and complaints effectively, striving to exceed their expectations. 3. Email Correspondence: Manage and respond to client emails in a timely and professional manner. Provide comprehensive and accurate information while maintaining the firm's communication standards. 4. Account Assistance: Guide clients through the account opening process, assist with login issues, and troubleshoot technical problems related to trading platforms and online accounts. 5. Information Sharing: Keep clients informed about market updates and relevant news/ regulations/ process that may impact their investments. 6. Problem Resolution: Investigate and resolve issues related to trade execution, account discrepancies, and any other concerns raised by clients. Collaborate with other departments, such as trading, compliance, and operations, to find effective solutions. 7. Regulatory Compliance: Ensure that all communications and interactions with clients adhere to industry regulations and compliance standards, maintaining the confidentiality and security of sensitive information. 8. Record-Keeping: Maintain accurate records of client interactions, inquiries, and resolutions using customer relationship management (CRM) software. 9. Continuous Learning: Stay updated with industry knowledge, market trends, and the brokerage firm's products and services to provide informed and high-quality support to clients. 10. Feedback and Improvement: Collect and report client feedback to the management team. Suggest process improvements to enhance the overall customer service experience.
Compliance Officer - GIFT IFSC Regulations: IFSCA (Fund Management) Regulations, 2022 & KMP Eligibility Guidelines 1. Educational Qualification (tick one) Professional qualification (CA / CS / CWA / CFA / FRM / equivalent) Postgraduate degree or PG Diploma (1 year) i Bachelors in Law (LLB) 2. Experience Requirement Minimum 3 years experience in securities / financial services in one or more of: Portfolio or fund management Investment advisory Broker-dealer activities Investment banking CRA / MII / Regulator (SEBI, RBI, IFSCA, etc.) Consulting in the above (max 2 years counts) 3. Location & Appointment Candidate is based in GIFT IFSC or willing to relocate To be appointed as an additional Key Managerial Person (KMP) 4. Duties & Reporting Reports directly to the Board / Head of FME Ensures regulatory compliance with IFSCA/FME framework Maintains statutory records & controls UPSI Monitors staff trading / PA dealing Implements compliance & risk-management framework 5. Fit & Proper Check Integrity, reputation, and no regulatory/disciplinary action history Meets IFSCAs fit & proper” criteria
IMMEDIATELY REQUIRE!!! A driven and detail-oriented professional to support the operations execution and vendor management efforts for setting up Monarch Fund House. The ideal candidate will have prior experience in mutual fund operations and should be comfortable handling multiple external stakeholders, coordinating documentation, and driving timelines across regulatory, operational, and commercial engagements. Job Title: Manager AMC Operations Location: Ahmedabad Experience: 3–6 years (Preferably 2–4 years in AMC operations) Key Responsibilities: Coordinate with external service providers (custodians, RTAs, auditors, compliance consultants, fund accountants, trustees, etc.) Collect, compare, and negotiate commercial proposals from vendors Track deliverables, contracts, and onboarding documentation Liaise with internal stakeholders (tech, compliance, legal, finance) to ensure alignment on AMC setup timelines Maintain a central tracker for all vendor communications, decisions, and next steps Ensure timely closure of execution and operations items related to SEBI final approval and overall AMC readiness Preferred Qualifications: 36 years of experience in mutual fund/AMC operations, vendor management, or compliance support Minimum 24 years of exposure to AMC operational functions or infrastructure setup Strong understanding of mutual fund industry ecosystem (SEBI regulations, AMC infra requirements, third-party services) Excellent communication, follow-up, and negotiation skills Highly organized and execution-focused, with ability to manage multiple workstreams
Job Purpose oversee and manage the Head Office's IT infrastructure and applications, including providing technical support. Job description Deployment, Management and troubleshoot critical IT infrastructure and front/back-end business processes. Network management: - Configuring, monitoring & troubleshooting of Switches, Firewall, Wi-Fi devices Application Management: - To support financial & Broking front and back-end applications like TechExcel, SARAL, ODIN Maintain and monitor regular MS SQL Backup and critical application backup. Windows Servers (Active Directory, DHCP,DNS, Patch Management, Group Policies, Database Backups). Maintain and review logs from Servers, Backups, and Applications & Databases. Should send timely reports to the internal and external parties. Provide process design and documentation, system improvement using industrial best practice technique. Experience in analysis, implementation and evaluation of IT systems and their specification. Maintain direct vendor contact people regarding third line maintenance support issue and issue tracking. Job Requirements Qualifications Bachelor's degree in IT, Computer Science, or a related field. Preferred Certifications CCNP / CCIE (Cisco Certified Network Professional/Expert) • AWS/Azure/GCP Certifications • CISSP / CISM / CEH (Cybersecurity Certifications) • ITIL Certification for IT Service Management • Certified Backup & Disaster Recovery Professional (CBDRP) Experience 5+ years of experience in IT-Stock Market Industry, Application and networking Functional Competencies Proficiency in basic data handling tools like Excel, Experience in Stock Market front and back office application , understanding of MPLS, Firewalls, VPN, Load Balancers and Cloud Security., Basic Knowledge of Audit, VAPT and Audits. Hands-on expertise in VMware , Backup and disaster recovery expertise, Proficiency in IT monitoring tools (Nagios, SolarWinds, PRTG, etc.)
Acquiring quality clients for Broking & Third-Party Products through networking, data base, market Intelligence, references from existing clients and assigned leads from the organization Responsible to generate brokerage primarily through advising clients for long term investment as well as positional trading ideas for short/ medium term Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and focus on generating new business To maintain a synergetic relationship with Relationship Managers, by supporting their efforts to enhance business To keep abreast with the market knowledge and market intelligence in their respective domain (Equities/ Commodities/ Currency/ Derivatives) Responsible to ensure all activities are in adherence as per Compliance & Risk Provide regular updates to the immediate superior as and when required Should be NISM Certified